Desktop Support Technician

Davita Inc.; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company seeks an expert level IT support professional to maintain service quality and provide essential support for ongoing IT and site security technology. This fully onsite role in Brooklyn involves various responsibilities, including desktop support, hardware management, and customer service, offering an hourly pay between $60 and $73.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Employee Assistance Program

Time Off/Leave

Qualifications

• 8 years of IT and Desktop Support experience required.
• Proficiency in Microsoft Windows OS and Office 365.
• Excellent communication and interpersonal skills.

Responsibilities

• Maintain service quality and meet agency performance standards.
• Provide site tech support and field operations.
• Manage hardware support and logistics.

Skills

Desktop

Support

Troubleshooting

Hardware

Asset management

Technical support

Customer service

Job description

*Description*
Client needs support for ongoing IT, network, and site security technology and infrastructure. This role will maintain service quality, meet agency performance standards, and support ongoing mission-critical operations.
The following services will be provided through this role:
* Site tech-support o Any issues and concerns are currently addressed within 24 hrs.
* Field Operations: Break Fix (laptops, printers, badging solutions, etc)
o Field Ops Support
o Asset and Inventory Management
o Hardware Support and Maintenance (imaging and updates)
o All customer requests and incident response o VMS Management
o Hardware Logistics from site-to-site support.
* Logistics Support Technology procurement
*Skills*
Desktop, Support, Troubleshooting, Hardware, asset management, Technical support, Customer service
*Top Skills Details*
Desktop,Support,Troubleshooting,Hardware,asset management
*Additional Skills & Qualifications*
* 8 years of work experience providing IT and Desktop Support
* Proficiency with Microsoft Windows OS, Office 365, and standard business applications.
* Experience with Active Directory, endpoint management, and ticketing systems.
* Ability to lift and transport equipment (up to 50 lbs) and work in varied field environments.
* Valid driver's license and willingness to travel to remote or emergency sites as needed.
* Excellent interpersonal and communication skills.
* Able to prioritize tasks and manage multiple assignments.
* Comfortable working independently and in high-pressure scenarios.
*Experience Level*
Expert Leve
*Pay and Benefits*
The pay range for this position is $60.00 - $73.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Brooklyn,NY.
*Application Deadline*
This position is anticipated to close on Jun 9, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.