Junior Desktop Support Technician

Lensa; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

A leading company in the IT sector is seeking a Junior Desktop Support Technician to join its team in New York City. This entry-level role involves supporting end users and resolving IT issues in a collaborative environment. Ideal candidates will have experience in desktop support and a strong desire to learn new technologies.

Qualifications

• 2+ years of experience in Desktop Support within an enterprise.
• Experience supporting Windows environments and Microsoft Suite.
• Experience troubleshooting and resolving L1 support issues.

Responsibilities

• Support thousands of end users in the New York City office.
• Work onsite 5 days a week with a team of 3 technicians.
• Handle L1 support issues and ad-hoc requests from end users.

Skills

Troubleshooting

Windows support

ServiceNow

Communication

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Insight Global, is seeking professionals in New York, NY. Apply via Lensa today!

Job Description

Insight Global is looking for Junior Desktop Support to join one of our largest financial service clients sitting in Downton Manhattan. They will be joining the Enterprise Technology Operations Group specially on the Client Services team. You will be working with an onsite 5 days a week with a team of 3 other technicians to support roughly thousands of end users across in the New York City office. The ideal candidate will be career oriented with extensive experience in a hands-on IT support role, excellent communication skills, ability to interact/support with executives and a willingness to learn new technologies. Most of the work will be L1 support but could vary with any ad-hoc requests from the end users. This person should have experience supporting a wide variety of end user software and hardware, and be looking to grow within an organization.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills And Requirements

• 2+ years of experience working in a Desktop Support role within an enterprise organization
• Experience supporting Windows environments and Microsoft Suite
• Experience troubleshooting and resolving L1 support issues
• Use of ServiceNow ticketing system Experience supporting Macs
  
  

Experience supporting/troubleshooting mobiles devices null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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