Desktop Support Technician- Onsite

OVATION Workplace Services; Berkeley Heights (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT Services company is seeking a Desktop Support Technician for onsite support in Berkeley Heights, NJ. The role involves troubleshooting hardware and software issues, maintaining ticketing systems, and ensuring customer service excellence. Ideal candidates should possess a Bachelor's degree in Computer Science, have relevant experience in IT support, and display strong analytical skills.

Qualifications

• 3-5 years of relevant experience in Windows Desktop support.
• Knowledge of enterprise encryption and Windows PC management.
• Flexibility to work off-hours and weekends.

Responsibilities

• Providing first/second level contact and problem resolution for customer issues.
• Collaborating with Third Party Vendors to remediate complex AV issues.
• Maintaining ticket updates for all incidents.

Skills

Analytical

Troubleshooting

Problem-Solving

Communication

Customer Service

Education

Bachelor’s Degree in Computer Science or related field

CompTIA A+

MCP or higher certification

Tools

Microsoft Office 365

Active Directory

Helpdesk systems

Mobile device management

Job description

Join to apply for the Desktop Support Technician - Onsite role at OVATION Workplace Services.

Job Description

Job Role – Desktop Support Technician

Job Summary

The Desktop Technician will provide day-to-day local and remote desktop support, receive inbound calls, troubleshoot, and document steps to resolve hardware, software, and application issues in a ticketing system. The candidate will facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. The role includes fault diagnosis, resolution, and support for core operating systems and platforms, including desktop fault resolution for the approved application suite. The ideal candidate should have 3-5 years of relevant experience in Windows Desktop support.

Responsibilities include:

1. Providing first/second level contact and problem resolution for customer issues.
2. Collaborating with Third Party Vendors to remediate complex AV issues.
3. Communicating issue status and resolution in a timely manner.
4. Maintaining ticket updates for all incidents.
5. Installing, upgrading, supporting, and troubleshooting Windows XP, 7, 8.1, 10, Microsoft Office 2010, Cisco Jabber, and other authorized applications.
6. Supporting Mac OS to assist Apple PC users.
7. Installing, upgrading, and troubleshooting printers and hardware.
8. Performing preventative maintenance and remedial repairs on desktops, laptops, printers, and peripherals.
9. Using diagnostic tools for network connectivity and hardware/software troubleshooting.
10. Having a broad understanding of IT, including Networks, Servers, A/V, Smart Devices, and Telecoms.
11. Working in a project-based environment requiring flexibility and teamwork.

Minimum Qualifications and Skills

• Bachelor’s Degree or equivalent in Computer Science or related field.
• CompTIA A+, MCP or higher certification.
• At least 1.5 years of IT experience.
• Experience with Windows 7-10, Active Directory, GPOs, MS Office 365, PC hardware, enterprise anti-virus, helpdesk systems.
• Knowledge of mobile device management for iOS and Android, enterprise encryption, and Windows PC management.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to multi-task, prioritize, and meet SLAs.
• Excellent communication and customer service skills.
• Flexibility to work off-hours and weekends as needed.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and Consulting

This job posting is active and not expired.