Piscataway, NJ - Desktop support Technician Level II

Heunets | Trusted Partner for Enterprise IT Operations; Piscataway Township (NJ); On-site; USD 50,000 - 75,000; Full time

Job summary

Heunets is seeking a Desktop Support Technician Level II to join their team in Piscataway, NJ. This full-time position involves providing comprehensive local and remote desktop support, troubleshooting various issues, and ensuring operational consistency. Ideal candidates will have 3-5 years of Windows Desktop support experience, relevant education, and industry certifications. Strong analytical and communication skills are vital for success in this role.

Qualifications

• 3-5 years of relevant Windows Desktop support experience.
• Certifications: CompTIA A+, MCP or higher.
• Basic knowledge of Mac OS and network troubleshooting.

Responsibilities

• Provide local and remote desktop support and troubleshoot hardware and software issues.
• Perform fault diagnosis and resolution for core operating systems and applications.
• Utilize diagnostic tools for network and workstation troubleshooting.

Skills

Troubleshooting

Analytical Skills

Communication Skills

Education

Bachelor’s Degree in Computer Science or related field

Tools

Active Directory

MS Office 365

Helpdesk ticketing systems

Job description

Piscataway, NJ - Desktop Support Technician Level II

Join Heunets, a trusted partner for enterprise IT operations, as a Desktop Support Technician Level II.

Position Overview

The Desktop Technician will:

• Provide day-to-day local and remote desktop support, troubleshoot hardware, software, and application issues, and document steps in a ticketing system.
• Facilitate customer resolution, engage supervisors and managers, and ensure operational consistency across shifts.
• Perform break-fix, fault diagnosis, and resolution for various operating systems and platforms.
• Support and resolve issues related to core operating systems, applications, printers, and hardware.
• Utilize diagnostic tools for network and workstation troubleshooting.

Qualifications

• 3-5 years of relevant Windows Desktop support experience.
• Bachelor’s Degree or equivalent in Computer Science or related field.
• Certifications: CompTIA A+, MCP or higher.
• Experience with Windows 7-10, Active Directory, MS Office 365, PC hardware, and helpdesk ticketing systems.
• Basic knowledge of Mac OS, printer support, and network troubleshooting.
• Strong analytical, troubleshooting, and communication skills.
• Ability to work in a team, adapt to changing environments, and work off-hours/weekends as needed.

Additional Details

• Full-time employment.
• Industry: IT Services and Consulting.

This position is active and accepting applications.