IT Desktop Support Technician

SMC Corporation; Noblesville (IN); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the automation industry is seeking an IT Desktop Support Technician in Noblesville, IN. This entry-level role serves as the face of the IT department, providing crucial support to users, managing incidents, and assisting in the maintenance of IT assets. Candidates should have a high school diploma and a passion for customer service, with IT-related certifications preferred. Join SMC Corporation to be part of an established leader in technology and automation.

Qualifications

• High school diploma or equivalent required.
• A+ and/or MCSA certification preferred.
• Good interpersonal communication skills necessary.

Responsibilities

• Provide customer support and troubleshooting for desktop devices.
• Document all customer contacts.
• Assist with deployment and maintenance of IT devices.

Skills

Customer service orientation

Troubleshooting

Attention to detail

Education

High school diploma or equivalent

Associate degree or greater preferred

Tools

ITIL Foundations certification

A+ Certification

MCSA Certification

Job description

Join to apply for the IT Desktop Support Technician role at SMC Corporation

Continue with Google Continue with Google

5 days ago Be among the first 25 applicants

Join to apply for the IT Desktop Support Technician role at SMC Corporation

Get AI-powered advice on this job and more exclusive features.

Sign in to access AI-powered advices

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

PURPOSE

A Desktop Support Technician (DST) role is the initial point of contact for the SMC end user, the face of the IT department. The DST role is primarily involved with IT incident management. They are responsible for monitoring our support desk phone queue and ticketing system. The DST will resolve issues as they are reported and work proactively to minimize downtime. The Desktop Support Technician will also assist with installing, configuring, and maintaining software, hardware, and peripheral equipment as time permits.

• Provide customer support and troubleshooting of desktop devices, mobile/phone devices, printer devices, audio/visual equipment, and other related IT devices
• Ensures that end-user environments are effectively maintained and supported
• Provides remote support (users exist in multiple geographic locations throughout North America)
• Works with team members to monitor the incoming call queue and the ticketing system
• Document all customer contacts
• Work efficiently to resolve incidents, identify, and escalate the problem and consistently maintain departmental SLAs within acceptable levels
• Assist with the deployment of desktop devices, mobile/phone devices, printer devices, audio/visual equipment, and other related IT devices
• All other duties as assigned
  
  

Job Description

PURPOSE

A Desktop Support Technician (DST) role is the initial point of contact for the SMC end user, the face of the IT department. The DST role is primarily involved with IT incident management. They are responsible for monitoring our support desk phone queue and ticketing system. The DST will resolve issues as they are reported and work proactively to minimize downtime. The Desktop Support Technician will also assist with installing, configuring, and maintaining software, hardware, and peripheral equipment as time permits.

Essential Duties

• Provide customer support and troubleshooting of desktop devices, mobile/phone devices, printer devices, audio/visual equipment, and other related IT devices
• Ensures that end-user environments are effectively maintained and supported
• Provides remote support (users exist in multiple geographic locations throughout North America)
• Works with team members to monitor the incoming call queue and the ticketing system
• Document all customer contacts
• Work efficiently to resolve incidents, identify, and escalate the problem and consistently maintain departmental SLAs within acceptable levels
• Assist with the deployment of desktop devices, mobile/phone devices, printer devices, audio/visual equipment, and other related IT devices
• All other duties as assigned
  
  

PHYSICAL DEMANDS / WORK ENVIRONMENT

• Collaborative team environment in a shared workspace
• General office, computer room, warehouse, and factory areas
• Off-hours work and travel as required
• Sitting for long periods
• Physical demands require the person to regularly stand, walk, and use various warehousing equipment
• Minimum lifting requirements of 25 pounds
  
  

Minimum Requirements

• High school diploma or equivalent. Associate degree or greater preferred
• Highly self-motivated and directed with an attention to detail and a strong customer service orientation
• Basic understanding of ITSM Principles or ITIL4 Foundations certification is preferred
• Previous troubleshooting and issue resolution skills is a plus
• A+ and / or MCSA Certification preferred
• Excellent interpersonal communication skills
  
  

Company Description

SMC Corporation of America is a part of a global organization that supports our customers in every industrialized country and is the U.S. subsidiary of SMC Corporation based in Japan. Since its establishment, SMC has been a leader in pneumatic technology, providing the various industries with technology and products to support automation based on the guiding principle of “contributing to automation labor savings in industry.” Over the past 50+ years, SMC's products have become established as a recognized international brand through sales, technical, supply and after sale services in world markets. Sales have grown to achieve a 30% global market share.

Subsidiaries and joint ventures have been setup in a total of 53 countries. Production facilities are located in 30 countries. In addition, a sales network extends throughout 83 countries, with local services in 500 locations. SMC offers technology accumulated through the years, engineers that bring it to life in new products, production capacity which can deliver a variety of products in a short time, and an extensive sales network in the U.S. and throughout the world.

With its goal of ever more advanced automation, and using its many achievements as a base, SMC is developing high-quality, highly reliable products to contribute to automation in industry, as well as in familiar areas of everyday life.

SMC Corporation of America is a part of a global organization that supports our customers in every industrialized country and is the U.S. subsidiary of SMC Corporation based in Japan. Since its establishment, SMC has been a leader in pneumatic technology, providing the various industries with technology and products to support automation based on the guiding principle of “contributing to automation labor savings in industry.” Over the past 50+ years, SMC's products have become established as a recognized international brand through sales, technical, supply and after sale services in world markets. Sales have grown to achieve a 30% global market share. Subsidiaries and joint ventures have been setup in a total of 53 countries. Production facilities are located in 30 countries. In addition, a sales network extends throughout 83 countries, with local services in 500 locations. SMC offers technology accumulated through the years, engineers that bring it to life in new products, production capacity which can deliver a variety of products in a short time, and an extensive sales network in the U.S. and throughout the world. With its goal of ever more advanced automation, and using its many achievements as a base, SMC is developing high-quality, highly reliable products to contribute to automation in industry, as well as in familiar areas of everyday life.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Automation Machinery Manufacturing

Referrals increase your chances of interviewing at SMC Corporation by 2x

Get notified about new Information Technology Support Technician jobs in Noblesville, IN.

IT Local Technical Support Specialist (Network)

IT Infrastructure Analyst - Site Support

IT Support – Facility Management Software (m/w/d)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.