Desktop Support Technician

Out in Science, Technology, Engineering, and Mathematics; Merrimack (NH); On-site; USD 56,000 - 90,000; Full time

Job summary

Join a forward-thinking company that values technical expertise and customer relations. This role involves installing, maintaining, and troubleshooting equipment and integrated systems at various locations. You'll leverage your extensive knowledge of PC hardware and operating systems to ensure optimal performance. The position offers a chance to make a significant impact by providing technical support and training to customer personnel. With a focus on health and financial well-being, this company provides a comprehensive benefits package that supports employees in all aspects of their lives, making it an ideal place for career growth and personal development.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Disability Coverage

Life and Accident Insurance

Employee Assistance Programs

Legal Plans

Paid Time Off

Parental Leave

Qualifications

• 5 years work experience or equivalent experience in technical support.
• Extensive knowledge of PC hardware and Windows operating systems.

Responsibilities

• Installs, operates, and maintains technical equipment and software.
• Troubleshoots and diagnoses equipment malfunctions efficiently.

Skills

PC Hardware

Windows OS (Win10, Win11)

M365 and OneDrive

Verbal and Written Communication

Network Infrastructure

Linux OS

Education

High School Diploma

Associates Degree in IT or Computer Science

Bachelor Degree in IT or Computer Science

CompTIA A+ Certification

Tools

ServiceNow

Job description

Job Description

Installs, operates, maintains, repairs, and modifies equipment. Performs a variety of maintenance and technical support on products such as equipment, integrated systems, subsystems, and software at customer and/or field locations. Analyzes and evaluates products and related performance. Troubleshoots and diagnoses malfunctions to eliminate problems in minimum time. Installs, upgrades, and removes products ensuring coordinated engineering field changes. Maintains effective customer communications and relations. May provide onsite training of customer support personnel. May be needed to provide Service Desk support during surge periods.

Required Education, Experience, & Skills

• High School Diploma and 5 years work experience or equivalent experience
• Extensive knowledge of PC Hardware
• Extensive knowledge of Windows OS (Win10, Win11)
• Excellent working knowledge of M365 and OneDrive environments
• Excellent verbal and written communication skills
• Working knowledge of network infrastructure - routers, switches, WAPs, protocols
• Working knowledge of Linux OS

Preferred Education, Experience, & Skills

• Associates Degree in Information Technology or Computer Science with 3 years experience
• Bachelor Degree in Information Technology or Computer Science with 2 years experience
• CompTIA A+ certified
• Working knowledge of ServiceNow ticketing system
• Working knowledge of Linux is a plus

Pay Information

Full-Time Salary Range: $56,195 - $89,912

Please note: This range is based on our market pay structures. However, individual salaries are determined by various factors including business considerations, local market conditions, internal equity, and candidate qualifications such as skills, education, and experience.

Employee Benefits

At BAE Systems, we support our employees in all aspects of their life, including health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered health, dental, and vision insurance; health savings accounts; a 401(k) plan; disability coverage; life and accident insurance; employee assistance programs; legal plans; and other perks including discounts on home, auto, and pet insurance. Our leave programs include paid time off, holidays, and other leaves such as parental, military, bereavement, and sick leave. Employees may participate in the company recognition program for awards. Other incentives may be available depending on position and job specifics.

About BAE Systems, Inc.

BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace, and security company providing products and services for air, land, and naval forces, as well as advanced electronics, security, information technology solutions, and customer support services. Our mission is to improve the future and protect lives. Working here means using your passion and ingenuity to defend national security with breakthrough technology, superior products, and intelligence solutions. Developing the latest technology and defending national security allows you to hone your skills on a team making a global impact. A rewarding career that truly makes a difference awaits at BAE Systems.