Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

Trilogy; Boston (MA); Remote; USD 60,000; Full time

Job summary

An innovative company is seeking a Technical Support Engineer to revolutionize support by leveraging AI. In this full-time role, you'll tackle complex problems while AI handles routine tasks. Your expertise will be crucial in bridging the gap between AI systems and customer challenges. This position offers the opportunity to work independently and make a significant impact on AI-augmented support. If you're a self-driven problem-solver eager to push boundaries, this role is perfect for you.

Qualifications

• Minimum 4 years of experience in technical support or engineering roles.
• Practical experience with generative AI and AI tools.

Responsibilities

• Bridge the gap between AI systems and customer challenges.
• Resolve complex issues beyond AI capabilities.

Skills

Technical Support

Problem-Solving

Generative AI

AI Tools Expertise

Job description

Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

Join to apply for the Technical Support Engineer, Trilogy (Remote) - $60,000/year USD role at Trilogy.

This role involves working at the intersection of human expertise and artificial intelligence, providing support for enterprise software products.

Base pay range

$30.00/hr - $30.00/hr

Role overview

Revolutionize technical support by leveraging AI to handle routine tasks while you solve complex problems. We seek self-driven problem-solvers who thrive in challenging environments and are eager to push the boundaries of AI-augmented support.

Key responsibilities

• Bridge the gap between AI systems and customer challenges through innovative problem-solving.
• Resolve issues beyond AI capabilities using your technical expertise.
• Contribute feedback to improve our AI support infrastructure.

What you won’t be doing

• Extended onboarding; you must master multiple products within your first month.
• Expect minimal guidance; independence is essential.

Basic requirements

• Location: North or South America.
• Minimum 4 years of experience in technical support or engineering roles.
• Practical experience with generative AI, including expertise with multiple AI tools, creating automated workflows, and developing custom GPTs. Basic AI usage for research or content creation is not sufficient.

Employment details

This is a full-time, long-term position with immediate availability. The role is structured as an independent contractor position, paying $30/hour, totaling approximately $60,000/year, with weekly payments. More details are available at www.crossover.com/help-and-faqs.