Desktop Support Technician

BAE Systems; Merrimack (NH); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled technician to install, operate, and maintain critical equipment. This role requires extensive knowledge of PC hardware and Windows operating systems, along with excellent communication skills. The technician will troubleshoot issues, provide technical support, and ensure customer satisfaction. Join a dynamic team where your expertise will directly impact service quality and customer relations. If you are passionate about technology and enjoy solving problems, this opportunity is perfect for you.

Qualifications

• 5 years of experience in technical support and maintenance.
• Extensive knowledge of PC hardware and Windows OS.

Responsibilities

• Installs, operates, and maintains equipment at customer locations.
• Troubleshoots and diagnoses malfunctions to eliminate problems.

Skills

PC Hardware

Windows OS (Win10, Win11)

M365 and OneDrive

Verbal and written communication

Network infrastructure

Linux OS

Education

High School Diploma

Associate's Degree in Information Technology

Bachelor's Degree in Information Technology

Tools

ServiceNow

Job description

**Job Description**

Installs, operates, maintains, repairs, and modifies equipment. Performs a variety of maintenance and technical support on products such as equipment, integrated systems, subsystems, and software at customer and/or field locations. Analyzes and evaluates products and related performance. Troubleshoots and diagnoses malfunctions to eliminate problems in minimum time. Installs, upgrades, and removes products ensuring coordinated engineering field change. Maintains effective customer communications and relations. May provide onsite training to customer support personnel. May be needed to provide Service Desk support during surge periods.

**Required Education, Experience, & Skills**

• High School Diploma and 5 years of work experience or equivalent experience.
• Extensive knowledge of PC Hardware.
• Extensive knowledge of Windows OS (Win10, Win11).
• Excellent working knowledge of M365 and OneDrive environments.
• Excellent verbal and written communication skills.
• Working knowledge of network infrastructure, including routers, switches, WAPs, and protocols.
• Working knowledge of Linux OS.

**Preferred Education, Experience, & Skills**

• Associate's Degree in Information Technology or Computer Science with 3 years of experience.
• Bachelor's Degree in Information Technology or Computer Science with 2 years of experience.
• CompTIA A+ certification.
• Working knowledge of ServiceNow ticketing system.
• Working knowledge of Linux is a plus.