Desktop Support Technician

Tata Consultancy Services; Louisville (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

A leading company is seeking a Desktop Support Technician in Louisville, KY. The role involves maintaining and troubleshooting desktop hardware and software, providing customer service, and managing system software. Ideal candidates will have 4-6 years of experience in desktop support and a comprehensive knowledge of Microsoft Office applications.

Qualifications

• 4-6 years of experience required.

Responsibilities

• Maintain, repair, and troubleshoot desktop hardware and software.
• Provide customer service and end-user training.
• Research and resolve technical problems of moderate complexity.

Skills

Desktop Support / End User Support Engineering

Microsoft Office applications

Job description

Tata Consultancy Services Provided Pay Range

This range is provided by Tata Consultancy Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

$65,000.00/yr - $90,000.00/yr

Location

Louisville, KY

Experience

4-6 Years

Skills

• Experience in Desktop Support / End User Support Engineering
• Comprehensive knowledge of Microsoft Office applications, including Word, OneNote, Excel, and Visio

Job Responsibilities

• Maintain, repair, and troubleshoot desktop hardware and software. Provide customer service and end-user training.
• Perform advanced administrative, operational, and customer support duties requiring independent judgment.
• Research and resolve technical problems of moderate complexity, typically escalated from first-line support.
• Respond to escalated requests via phone, email, and online. Document, track, and monitor issues using applicable systems. Make decisions on methods and processes for administrative tasks.
• Exercise discretion in prioritizing requests and adapting procedures, working under limited guidance based on experience and organizational knowledge.

Additional Responsibilities

• Support end-user devices (desktops, laptops, tablets).
• Manage system software related to End-User and Distributed Computing Services.
• Provide deskside support as needed, including incident resolution and service requests.
• Dispatch and monitor hardware repairs, including third-party vendor services.
• Follow documented procedures and regulations for hardware and software support.
• Track inventory of software and hardware per asset management processes.

Seniority Level

Executive

Employment Type

Full-time

Job Function

Information Technology

Industries

Administrative and Support Services

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