Desktop Support Technician

Polsinelli; Denver (CO); On-site; USD 65,000 - 85,000; Full time

Job summary

Polsinelli is seeking a Desktop Support Technician for their Denver office. The role focuses on providing exceptional IT support, requiring strong customer service skills and technical knowledge. Candidates should be self-starters with the ability to work independently and in a team, ensuring high-level service in a professional environment.

Benefits

Paid time off

Sick leave

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Qualifications

• 2+ years of experience preferred.
• Experience supporting a law firm is a plus.
• Ability to lift/move computer equipment.

Responsibilities

• Provide IT support for the regional office.
• Track support activities and maintain communication with end-users.
• Manage new hire setups and perform repairs.

Skills

Customer service

Communication

Problem resolution

Multi-tasking

Flexibility

Education

A+ certification

Bachelor’s degree in a computer-related field

Tools

Windows 10

Microsoft Office Suite

iManage Work 10

Video conference solutions

Job description

Join to apply for the Desktop Support Technician role at Polsinelli.

At Polsinelli, What a Law Firm Should Be, is not just our tagline, it is what we live every day. We strive to create an environment where our team members are encouraged to bring their creativity and professional passions into the workplace so that they can thrive. Are you a people person with a keen eye for detail, who thrives in a professional environment and wants to be part of a dynamic team? We have the perfect role for an engaging professional like you!

Polsinelli is hiring a Desktop Support Technician in our Denver office. This is an on-site position, five days a week. The role requires excellent customer service skills both on the phone and in person. The candidate must be service-oriented, able to communicate effectively with all levels of employees, including upper management, with strong written and verbal skills. The candidate should be a self-starter, capable of working independently and as part of a team, with ownership of their responsibilities. Proactivity, anticipation of issues, and problem resolution under pressure are essential. The focus is on high-level customer service within technical support.

Essential Duties

1. Providing excellent IT support for the regional office, including answering calls, emails, walk-ups, and resolving open tickets.
2. Tracking all support activities through the IT department’s system.
3. Maintaining communication with end-users, keeping them informed of issue resolution status.
4. Identifying issues needing additional support and escalating as necessary.
5. Tracking and maintaining inventory of IT equipment.
6. Reimaging computers and performing repairs.
7. Managing new hire setups, including equipment ordering and configuration.
8. Acting as a point of contact for outside IT vendors and office equipment providers.
9. Participating in the demonstration, testing, configuration, and training of new technology.
10. Identifying opportunities to improve, automate, or simplify processes or systems.
11. Participating in a rotating on-call schedule, including after-hours and weekends.
12. Developing proficiency with software and hardware in use.
13. Researching and resolving complex technical issues independently.
14. Providing premier customer support as part of the IT support team.
15. Visiting remote offices as needed for onsite support and inventory tasks.
16. Performing other tasks and projects as assigned.

Additional Duties

1. Serving as a backup to Help Desk Analysts when needed.
2. Maintaining inventory records accurately.
3. Assisting with local network device installations.
4. Occasional travel to other offices.
5. Occasional overtime work.

Experience/Skills

• Ability to multi-task, work under pressure, and handle interruptions with flexibility.
• Effective communication with diverse personalities in a professional manner.
• Ability to lift/move computer equipment and boxes.
• Advanced knowledge of Windows 10 and Microsoft Office Suite.
• Knowledge of iManage Work 10.
• Video conference solutions knowledge is a plus.
• A+ certification and/or a Bachelor’s degree in a computer-related field, with two or more years of experience preferred.
• Experience supporting a law firm is preferred but not required.

The salary range for this position is $65,000 - $85,000.

Benefits include paid time off, sick leave, medical, dental, vision insurance, life and disability insurance, 401(k), and more.

Polsinelli is an Equal Opportunity Employer.