DESKTOP SUPPORT TECHNICIAN

Gurnick Academy-Medical Arts; Los Angeles (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

EAP

Flexible Spending Accounts

Health Savings Account

Paid time off

401(k)

Job summary

Gurnick Academy of Medical Arts in Van Nuys, CA is seeking a Desktop Support Technician to provide troubleshooting and technical assistance for the campus, faculty, staff and students. The role includes setting up office equipment, managing cables, installing AV equipment, and helping staff move between offices.

Qualifications include a high school diploma or GED and about 1.5 years of related experience; CompTIA A+ certification is highly preferred.

Qualifications

• High School diploma or GED required.
• 1.5 years of related experience.
• CompTIA A+ certification highly preferred.
• Strong knowledge of computer hardware, software, and peripherals.
• Ability to maintain logs and documentation with attention to detail.
• Ability to work independently and relocate equipment as needed.
• Willingness to assist staff and students and communicate clearly.

Responsibilities

• Provide troubleshooting and technical assistance to campus users.
• Set up new office equipment and AV systems.
• Manage cables and organize equipment in classrooms and labs.
• Assist with staff moves and workspace relocations.
• Track issues, document tickets, and follow up on resolutions.
• Maintain inventory and monitor software licenses.

Skills

Troubleshooting

IT support

AV setup

Cable management

Documentation

Education

High School Diploma or GED

Tools

AV equipment

Printers & networks

Hardware peripherals

Job description

Job Details: Job Location: Gurnick Academy of Medical Arts Van Nuys - Van Nuys, CA 91406, Salary Range: $20.00 - $25.00 Hourly, Gurnick Academy is a leading Bay Area private healthcare college offering a wide variety of Nursing, Allied healthcare, and Imaging programs.

We are currently seeking a Desktop Support Technician for our campus in Van Nuys, CA. Occasional travel to other campuses may be required.

Benefits:

• Comprehensive medical, dental, and vision insurance
• Life insurance
• Short-term and long-term disability coverage
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (Health, Dependent Care, Transit & Parking)
• Health Savings Account (HSA) with enrollment in a qualified medical plan
• Paid time off
• 401(k) retirement plan

The Desktop Support Technician will be responsible for providing troubleshooting and technical assistance to support the Academy’s facility, faculty, staff, and students. Additional tasks include setting up new office equipment, managing cables, setting up AV equipment, and helping staff move to different offices.

Essential Job Duties and Responsibilities

• Assist students, faculty, and staff with computers, software, and related equipment.
• Perform preventive maintenance on computers, including cleaning keyboards and mice.
• Ability to track, document, and resolve support tickets/issues in a timely manner
• Maintain an inventory of equipment and supplies.
• Keep detailed records, such as software license logs.
• Track hardware and software issues, following up on reported problems as needed.
• Troubleshoot and repair issues with printers, networks, hardware, and software.
• Resolve WIFI connectivity issues.
• Handle issues with AV equipment.
• Regularly inspect classrooms to ensure AV systems are working properly.

Facilities & Hands-On Skills

• Help users with office moves and workstation relocations.
• Install TV and monitor mounting hardware in classrooms and labs.
• Ability to identify and mitigate cable hazards and safety risks.

Perform any additional duties and responsibilities as assigned.

Qualifications: Requirements

• Minimum of a High School Diploma/GED
• 1.5 years of experience in similar position
• CompTIA A+ Certification highly preferred
• Operations of computer hardware, software, and peripherals.
• Principles of computer maintenance and preventative care.
• Computer terminology, procedures, hardware, and software.
• Detect and report hardware or software issues.
• Strong attention to detail in maintaining logs, records, and documentation.
• Ability to prioritize multiple tasks and follow up on unresolved issues.
• Prepare the computer for use.
• Assist employees and students with problems.
• Work independently with minimal guidance.
• Understanding of cable management best practices and workplace safety standards.
• Maintain confidentiality of sensitive information.
• Communicate clearly and concisely, both verbally and in writing.
• Understand and follow oral and written instructions.
• Read, interpret, and adhere to rules, regulations, policies, and procedures.
• Mount monitors and run AV cables.
• Ability to bend, kneel, and work under desks or in tight spaces.
• Regularly lift up to 35 pounds.

Gurnick Academy of Medical Arts is an equal opportunity employer and does not discriminate against applicants on the basis of race, color, religion, age, sex, marital status, national origin, disability, veteran status, or other characteristics protected by any applicable law.