DESKTOP SUPPORT TECHNICIAN

Gurnick Academy of Medical Arts; Los Angeles (CA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Disability insurance

Employee Assistance Program (EAP)

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Paid time off

401(k) retirement plan

Job summary

Gurnick Academy of Medical Arts, LLC is seeking a Desktop Support Technician for its Van Nuys campus, CA. The role involves assisting students, faculty, and staff with computers, software, and AV equipment, and supporting office moves and classroom setups.

Responsibilities include troubleshooting hardware and software, maintaining equipment inventories, and ensuring reliable network and AV performance. Some travel to other campuses may be required; the position requires a proactive,

Qualifications

• Minimum of a High School Diploma/GED.
• 1.5 years of experience in a similar position.
• CompTIA A+ Certification highly preferred.
• Strong written and verbal communication skills.
• Ability to work independently with minimal guidance.

Responsibilities

• Assist students, faculty, and staff with computers, software, and related equipment.
• Perform preventive maintenance on computers and peripherals.
• Track, document, and resolve support tickets in a timely manner.
• Maintain an inventory of equipment and supplies.
• Troubleshoot and repair issues with printers, networks, hardware, and software.
• Resolve WIFI connectivity issues and manage AV equipment.
• Regularly inspect classrooms to ensure AV systems are working properly.
• Assist with office moves and workstation relocations.
• Install TV and monitor mounting hardware in classrooms and labs.

Skills

Troubleshooting

Customer support

Documentation

Office equipment setup

Education

High School Diploma/GED

Tools

Ticketing system

Printers

AV equipment

Job description

Gurnick Academy is a leading Bay Area private healthcare college offering a wide variety of Nursing, Allied healthcare, and Imaging programs.We are currently seeking a Desktop Support Technician for our campus in Van Nuys, CA. Occasional travel to other campuses may be required.Benefits:Comprehensive medical, dental, and vision insuranceLife insuranceShort-term and long-term disability coverageEmployee Assistance Program (EAP)Flexible Spending Accounts (Health, Dependent Care, Transit & Parking)Health Savings Account (HSA) with enrollment in a qualified medical planPaid time off401(k) retirement planThe Desktop Support Technician will be responsible for providing troubleshooting and technical assistance to support the Academy’s facility, faculty, staff, and students. Additional tasks include setting up new office equipment, managing cables, setting up AV equipment, and helping staff move to different offices.Essential Job Duties and ResponsibilitiesAssist students, faculty, and staff with computers, software, and related equipment.Perform preventive maintenance on computers, including cleaning keyboards and mice.Ability to track, document, and resolve support tickets/issues in a timely mannerMaintain an inventory of equipment and supplies.Keep detailed records, such as software license logs.Track hardware and software issues, following up on reported problems as needed.Troubleshoot and repair issues with printers, networks, hardware, and software.Resolve WIFI connectivity issues.Handle issues with AV equipment.Regularly inspect classrooms to ensure AV systems are working properly.Facilities & Hands-On SkillsHelp users with office moves and workstation relocations.Install TV and monitor mounting hardware in classrooms and labs.Ability to identify and mitigate cable hazards and safety risks.Perform any additional duties and responsibilities as assigned.RequirementsMinimum of a High School Diploma/GED1.5 years of experience in similar positionCompTIA A+ Certification highly preferredOperations of computer hardware, software, and peripherals.Principles of computer maintenance and preventative care.Computer terminology, procedures, hardware, and software.Detect and report hardware or software issues.Strong attention to detail in maintaining logs, records, and documentation.Ability to prioritize multiple tasks and follow up on unresolved issues.Prepare the computer for use.Assist employees and students with problems.Work independently with minimal guidance.Understanding of cable management best practices and workplace safety standards.Maintain confidentiality of sensitive information.Communicate clearly and concisely, both verbally and in writing.Understand and follow oral and written instructions.Read, interpret, and adhere to rules, regulations, policies, and procedures.Mount monitors and run AV cables.Ability to bend, kneel, and work under desks or in tight spaces.Regularly lift up to 35 pounds.Gurnick Academy of Medical Arts is an equal opportunity employer and does not discriminate against applicants on the basis of race, color, religion, age, sex, marital status, national origin, disability, veteran status, or other characteristics protected by any applicable law.