Desktop Support Technician

NTT DATA North America; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading global innovator in business and technology services as a Desktop Support Technician in Los Angeles. This role focuses on providing high-quality customer support while troubleshooting and maintaining desktops and notebooks for strategic customers. With opportunities for career growth, this position is ideal for passionate individuals looking to further develop their technical expertise in a collaborative environment.

Benefits

Medical, dental, and vision insurance with employer contribution

Flexible spending or health savings account

Short and long-term disability coverage

Paid time off

Participation in a 401k program with company match

Qualifications

• 2+ years desktop/technical support experience required.
• Must have A+ certification.
• Strong customer service skills emphasized.

Responsibilities

• Perform installation, maintenance, and troubleshooting for desktops and laptops.
• Provide technical support through incident management services.
• Install and maintain desktop configurations at customer sites.

Skills

Customer Service

Technical Troubleshooting

Windows OS Knowledge

Education

A+ Certification

Job description

Join to apply for the Desktop Support Technician role at NTT DATA North America

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Join to apply for the Desktop Support Technician role at NTT DATA North America

Req ID: 326827

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Los Angeles, California (US-CA), United States (US).

The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.

This position will be a Client based position working at a client site.

Job Responsibilities Include:

• Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
• Windows, troubleshooting, diagnosing, imaging/deployment and software installation.
• Serves as company liaison with customer on administrative and technical matters.
• Provide technical support and incident management service desk functions (Service Now)
• Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and 11 OS)
• Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11 )
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services (basic break fix for desktops, laptops.)
• Instructs customers in the operation and maintenance of basic Windows.
  
  

Basic Qualifications

• 2+ years desktop/technical support experience
  
  

Additional Skills

• A+ Certification
• Desktop Management-Desktop Administration
• White Glove/VIP support experience
• Must have a proven customer service background
• Knowledgeable of Windows Operating System environment
• Must be able to comprehend and follow verbal and written technical instructions and scripts
• Good verbal and written communication skills
• Physically able to lift and move Enterprise and Client technology hardware in our customer environments
• Excellent interpersonal skills and ability to work collaboratively in a team environment
• Basic customer interaction skills
• Strong troubleshooting skills
  
  

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $26- $32/hour. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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