Desktop Support Technician

Lensa; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a reputable global leader in IT services as a Desktop Support Technician in Los Angeles. This role focuses on providing technical support and ensuring a seamless working environment for users. Ideal candidates will possess solid technical skills, customer service excellence, and the ability to thrive in fast-paced healthcare settings. Get paid competitive rates while enjoying comprehensive benefits.

Benefits

Health insurance

401k

Paid time off

Qualifications

• 2+ years of desktop/technical support experience required.
• Ability to follow technical instructions and scripts.
• Self-motivated and reliable.

Responsibilities

• Migrating workstations, laptops, and tablets from Windows 7 to Windows 10.
• Installing, configuring, troubleshooting desktops, printers, and peripherals.
• Diagnosing and resolving product performance issues.

Skills

Customer service

Technical support

Networking

Windows OS

Education

A+ Certification

Job description

Be among the first 25 applicants to apply for this job and get AI-powered advice and exclusive features on Lensa, the leading career site for job seekers at every stage of their career.

Our client, NTT DATA North America, is seeking a Desktop Support Technician in Los Angeles, CA. Apply via Lensa today!

Req ID: 324493

NTT DATA aims to hire exceptional, innovative, and passionate individuals eager to grow with us. Join an inclusive, adaptable, and forward-thinking organization by applying now.

The Desktop Support Technician will perform managed client services such as IMAC, Break Fix, Desk Side Support, etc., combining technical skills with excellent customer service.

This role requires working onsite at the client's office during the following hours:

• Monday & Friday 8 AM to 5 PM
• Saturday & Sunday 6 AM to 6 PM

This position requires full vaccination (flu and COVID) prior to start, where legally mandated.

Responsibilities include:

• Migrating workstations, laptops, and tablets from Windows 7 to Windows 10 in healthcare environments.
• Installing, configuring, troubleshooting desktops, printers, and peripherals.
• Maintaining and optimizing desktop/notebook configurations.
• Diagnosing and resolving product performance issues.
• Performing maintenance and repairs.
• Working under general direction, seeking assistance as needed.
• Completing work according to field practices.
• Establishing approaches for assignments and independently gathering information.
• Adapting to shifting priorities and accepting responsibility for actions.
• Supporting project milestones and commitments.
• Instructing customers on system operation and maintenance.

Qualifications:

• 2+ years of desktop/technical support experience.
• A+ Certification.
• Proven customer service skills.
• Knowledge of Windows OS environment.
• Ability to follow technical instructions and scripts.
• Good communication skills.
• Ability to lift and move hardware.
• Teamwork and interpersonal skills.
• Networking, imaging, deployment experience.
• Self-motivated and reliable.
• Personal vehicle is required.

The pay range is $26.68 - $31.39/hour, depending on experience and skills. Benefits include health insurance, 401k, paid time off, and more.

NTT DATA is a global leader in business and technology services, serving 75% of the Fortune Global 100. We are committed to diversity and inclusion, and we provide equal employment opportunities.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and Consulting

Apply now and set job alerts for similar roles in Los Angeles!