Desktop Support Technician

GTN Technical Staffing; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

GTN Technical Staffing is seeking a Desktop Support Technician in Los Angeles. The successful candidate will manage installations, maintain hardware/software, and ensure timely resolution of user issues while working with various management styles. Strong technical skills in IT best practices and excellent communication are essential for this role.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Strong knowledge in computer systems (PC, Laptop, Mac).
• Advanced skills in configuring iOS and Android devices.
• Ability to meet SLA for service delivery.

Responsibilities

• Manage hardware and software installations and maintenance.
• Troubleshoot and resolve user issues promptly.
• Track hardware inventory and handle shipping/receiving.

Skills

ITSM tool knowledge

Microsoft Office

Patch Management

Anti-Malware

Desktop/Laptop Imaging

Communication skills

Job description

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• Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.
• Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
• Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on assets.
• Imaging devices, including desktops, laptops, and other devices as needed.
• Handle IT shipping/receiving and dispatch of devices to users.
• Track hardware inventory, handle any issues and find resolutions for users.
• Handle tickets in ServiceNow in a timely manner.
• Assist in resolving technical escalations that arise during service delivery.
• Be highly adaptable and a self-starter.
• Work well with different types of management styles.

Qualifications:

• Working knowledge of meeting SLA (Service Level Agreements)
• Working Knowledge of ITSM tool, Service-Now is a plus
• Basic industry standard technical knowledge
• Strong knowledge in Microsoft Office, Patch Management, Anti-Malware, desktop/laptop imaging, anti-virus and inventory management tools.
• Excellent knowledge of computers (PC, Laptop and Mac) and peripherals.
• Advanced working knowledge of configuring and trouble-shooting iOS and Android based mobile devices.
• Outstanding communication skills to team and clients. Ability to motivate the team to adhere IT best practice and deliver outstanding customer service

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Hospitality

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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