Desktop Support Technician

Akkodis; Indianapolis (IN); On-site; USD 55,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K plan

Paid leave options

Job summary

Akkodis is seeking a Desktop Support Technician on a contract basis in Indianapolis, Indiana, onsite. The role supports Tier 1/2 IT with workstation hardware, basic peripherals, and Windows cybersecurity management, including on-call coverage for evening/night shifts.

Required 4–6+ years of experience, willingness to work off-hours, and strong customer service. The position offers a 6-month+ duration with a pay rate of $40–$41 per hour on W2, located onsite in the United States.

Qualifications

• Experience in Tier 1/2 IT support for workstation hardware and basic peripherals.
• Willingness to work evening/night shifts and provide on-call coverage.
• Maintain confidentiality and professionalism.
• Strong task prioritization and time management.
• Basic knowledge of networking and Windows cybersecurity management.
• Experience with ITSM tools is a plus.

Responsibilities

• Provide Tier 1 and Tier 2 support for IT applications.
• Handle Access Requests and escalate issues to appropriate teams.
• Apply Windows patching for workstations and servers.
• Support Windows cybersecurity management.
• Utilize ITSM tools like ServiceNow or Veeva Quality Docs.

Skills

Tier 1/2 IT support

Windows OS

Basic networking

On-call support

Customer service

Troubleshooting

ITSM familiarity

Tools

ServiceNow

Veeva Quality Docs

Job description

Akkodis is seeking a Desktop Support Technician for a contract job in Indianapolis, Indiana, United States, onsite in United States

Pay Range: $40/hr - $41/hr on W2

(The rate may be negotiable based on experience, education, geographic location, and other factors.)

Location Indianapolis, Indiana, United States

Duration: 6 Month+(Possible to Extend)

Exp Required : 4-6+ Years

Role Descriptions:

• 1. Experience in Workstation and Basic Hardware Tier 1 and Tier 2 support
• 2. Ready to work in evening/night shift and provide on-call support for critical production issues
• 4. Able to maintain a high level of confidentiality and professionalism
• 5. Ability to effectively prioritize and execute tasks
• 6. Strong customer-service orientation
• 7. Effective interpersonal and relationship-building skills
• 8. Ability to learn new technologies to perform day to day support operations
• 9. Basic knowledge of networking
• 10. Windows cyber security Management knowledge
• 1. Provide Tier 1 and Tier 2 Support for various IT applications. Support Activities include: - Basic PC Hardware Support- Virtual Desktop/iPads/Printers/ IGELS/ Servers Support
• 2. Access Request Handling
• 3. Escalate issue to appropriate teams and follow up for closure
• 4. Patching of windows workstation/server
• 5. Windows server/workstation cyber security Management and
• Exprience with ITSM or Service Now or Veeva Quality Doc

Equal Opportunity Employer/Veterans/Disabled

• Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan.
• In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers