Desktop Support Technician

Tesla, Inc.; Idaho; On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Desktop Support Technician to join their dynamic IT Operations team. This role involves providing essential technical support for desktop applications, hardware, and network connectivity. The ideal candidate will possess a strong passion for technology and customer service, thriving in a fast-paced environment. Responsibilities include troubleshooting endpoint issues, supporting both Windows and MAC systems, and ensuring timely resolution of user problems. This is a fantastic opportunity to contribute to a global IT infrastructure and support the growth of innovative initiatives in a leading tech company.

Qualifications

• Strong ability to troubleshoot PCs and network issues.
• Excellent customer service skills and attention to detail.

Responsibilities

• Provide technical support for end-users of desktop applications and hardware.
• Diagnose and troubleshoot computer and network issues.

Skills

Troubleshooting PCs

Customer service

Windows OS

MAC OS

Network troubleshooting

AV system support

Communication skills

Attention to detail

Tools

Avaya VOIP

MS SCCM

Jamf

Job description

Tesla is currently seeking a Desktop Support Technician to join our team in India. This position within the IT Operations team will be on the front lines of Tesla’s IT support via phone and ticketing system. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support systems, and assist with the day-to-day operations for Tesla’s global IT infrastructure to support the growth of Tesla’s initiatives. The ideal candidate will have a strong passion for technology and customer service in a fast-paced corporate environment and be able to learn quickly.

What You’ll Do

1. Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, printers, computer hardware, mobile devices, AV systems, and retail store support via ticketing and phone support as required.
2. Support Windows and MAC.
3. Diagnose and troubleshoot computer and general network issues.
4. Provide timely resolution of end user problems as per SLA.
5. Provide support for field personnel remote communications and connectivity.
6. Basic administration of phone systems.
7. Perform other duties as required by company management and outside business associates.
8. Exercise independent judgment consistent with department guidelines/standards.
9. Organize and prioritize workflow to meet established timeframes.
10. Maintain updated knowledge of policies, procedures, products, and activities of assigned area.
11. Participate in on-call activities and follow escalation processes to provide 24/7 support on weekdays and weekends.

What You’ll Bring

1. Ability to troubleshoot and resolve issues with PCs, powerful workstations, laptop hardware, and software onsite and remote.
2. Knowledge of Windows and OS X environment and computer hardware and software at an intermediate or advanced level.
3. Experience in provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem.
4. Must have experience working with ticket-based systems for registering incidents and requests.
5. Knowledge of IP networks, DNS, DHCP, and experience with troubleshooting all aspects of wired and wireless configurations.
6. Experience with MS SCCM/Jamf or equivalent computer imaging.
7. Experienced in remote customer support including wireless LAN access, VPN, DSL, and cable services.
8. Experience in backups, Active Directory, O365, and Windows server environment.
9. Configure & troubleshoot endpoint devices, operating systems, POS, desktop/kiosk applications, telephony, and all IT hardware located at site.
10. General knowledge of AV system support including operation, installation, and configuration of projectors, amplifiers, AV matrix routers, control systems, and touch panels.
11. Excellent oral and written communication skills and able to communicate, read, and write effectively in English and other local languages.
12. Excellent customer service skills, strong attention to detail with excellent follow-up.
13. General understanding of server computing, networking, phone setup support, storage, virtualization, and business applications.

Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state, or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.