NOC Support Technician

SWK Technologies, Inc.; Chicago (IL); Remote; USD 50,000 - 65,000; Full time

Job summary

A leading company in IT solutions is seeking a NOC Support Technician to join their remote-first Network Operations Center team. This entry-level position involves monitoring and troubleshooting network environments, ensuring optimal performance and uptime. Ideal candidates will have hands-on experience with network support and a passion for technology. Join a dynamic team dedicated to outstanding client support.

Qualifications

• Minimum 2 years of hands-on experience with network design and support.
• Experience with Managed Service Provider environments.

Responsibilities

• Monitor and troubleshoot customers' network environments.
• Maintain service level agreements (SLAs) for operational efficiency.

Skills

Communication

Problem Solving

Education

Microsoft Certified Systems Engineer

A+

Network+

Tools

Hyper-V

VMware

RMM platforms

ticketing systems

Job description

Be among the first 25 applicants

SWK Technologies is at the forefront of providing advanced IT solutions, and we are looking for a dedicated NOC Support Technician to enhance our Network Operations Center (NOC) team. This role involves monitoring, maintaining, and troubleshooting our customers' network environments to ensure optimal performance and uptime. This is a remote-first position with occasional on-site work for projects and support.

As a NOC Support Technician, you will work with various tools to identify issues proactively, resolve incidents, and provide technical support for our clients' infrastructure. You will be essential in maintaining service level agreements (SLAs) and ensuring the highest level of operational efficiency. If you thrive in a fast-paced environment and are passionate about leveraging technology for outstanding client support, we encourage you to apply.

Requirements

• Minimum 2 years of hands-on experience with network, LAN/WAN design, maintenance and support, SAN support and design, firewalls, backup, MS Office, and Antivirus software.
• Minimum 2 years of experience with Managed Service Provider environments, RMM platforms, and ticketing systems. Strong working knowledge of Hyper-V and/or VMware. Certifications such as Microsoft Certified Systems Engineer, A+, Network+ are beneficial.
• Experience with remote monitoring and management (RMM) tools is a plus.
• Excellent communication skills, both verbal and written, with a customer-focused approach.
• Strong problem-solving skills and the ability to think critically under pressure.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting