MSP L3 Remote Desktop Support Technician

Ledgent Technology; San Francisco (CA); Remote; USD 75,000; Full time

Job summary

A leading technology recruitment expert is seeking a Remote Tier 3 Helpdesk Support Technician with MSP experience. This full-time role offers a salary of $75,000 per year. Ideal candidates will have strong troubleshooting skills and a background in networking. Responsibilities include maintaining service desk KPIs and resolving escalation tickets. The position is 100% remote, providing flexibility and a chance to work with cutting-edge technologies.

Qualifications

• 3-5 years of Remote Desktop Experience with an MSP.
• 1+ year experience as an escalation technician.

Responsibilities

• Troubleshoot Server, Switches, wireless, and firewalls.
• Effective resolution of escalation tickets - Root Cause Analysis.

Skills

Troubleshooting

Networking

Documentation

Customer Service

Education

COMPTIA A+

Network+

Tools

Windows 10/11

Office 365

Datto

Huntress

ConnectWise

Sonicwall

Fortigate

Job description

This range is provided by Ledgent Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $75,000.00/yr

Direct message the job poster from Ledgent Technology

Leading Technology Recruitment Expert with 15+ years of Bay Area Experience helping find rewarding Careers for Individuals.

Hello,

I am reaching out today because we are looking to hire a Remote Tier 3 Helpdesk Support Technician with MSP Support experience. I was wondering if you or someone you know is in the market for a new opportunity.

Here is a brief summary of the Job Description:

Location: 100% Remote

3 - 5 years of Remote Desktop Experience with an MSP and 1+ year experience as an escalation technician

Salary: $75k per year

• Understanding of Service Desk Team KPIs; Maintain 6-8 TPD Closure Rate
• Effective resolution of escalation tickets - Root Cause Analysis
• Advanced knowledge of basic network (firewall) infrastructure - Sonicwall, Fortigate
• Troubleshoot Server, Switches, wireless, firewalls, and Network infrastructure components.
• Good Knowledge of RMM tools - Datto and Huntress
• Familiar with ConnectWise, RMM
• Windows 10/11, Office 365, COMPTIA A+, and Network+ Certifications - strongly preferred
• Strong documentation skills and providing exceptional service to clients

If interested in this great opportunity, send me your resume and a good number to reach you at. I look forward to hearing from you.

Best,

Hello,

I am reaching out today because we are looking to hire a Remote Tier 3 Helpdesk Support Technician with MSP Support experience. I was wondering if you or someone you know is in the market for a new opportunity.

Here is a brief summary of the Job Description:

Location: 100% Remote

Direct Hire / FTE

3 - 5 years of Remote Desktop Experience with an MSP and 1+ year experience as an escalation technician

Salary: $75k per year

• Understanding of Service Desk Team KPIs; Maintain 6-8 TPD Closure Rate
• Effective resolution of escalation tickets - Root Cause Analysis
• Advanced knowledge of basic network (firewall) infrastructure - Sonicwall, Fortigate
• Troubleshoot Server, Switches, wireless, firewalls, and Network infrastructure components.
• Good Knowledge of RMM tools - Datto and Huntress
• Familiar with ConnectWise, RMM
• Windows 10/11, Office 365, COMPTIA A+, and Network+ Certifications - strongly preferred
• Strong documentation skills and providing exceptional service to clients

If interested in this great opportunity, send me your resume and a good number to reach you at. I look forward to hearing from you.

Best,

Desired Skills and Experience

Tier 3, Helpdesk Support, Firewall, Networking, PowerShell, O365, Troubleshooting

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Engineering, Information Technology, and Other

• Industries

  Desktop Computing Software Products, Information Services, and Technology, Information and Internet

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