Service Desk/Desktop Support Technician - REMOTE Columbus OH Area

Connection; Ohio; Hybrid; USD 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a motivated Desktop Support Technician to join their IT Service Desk team. This remote role offers hands-on technical support for both office and field staff, focusing on resolving first-level technical issues efficiently. The ideal candidate will possess excellent interpersonal skills and a customer-oriented mindset, thriving in a dynamic environment. This opportunity not only provides a chance to enhance your technical skills but also offers great benefits in a supportive work culture. If you're ready to take the next step in your IT career, this position is perfect for you.

Qualifications

• 1-2 years of experience in technical support or IT help desk role.
• Familiarity with IT ticketing systems and endpoint troubleshooting.

Responsibilities

• Serve as the first point of contact for IT support.
• Troubleshoot issues related to Windows workstations and Microsoft 365.
• Manage and resolve tickets while adhering to defined SLAs.

Skills

Technical Support

Microsoft 365

Windows OS

Customer Service

Troubleshooting

Education

Associate Degree in IT

Tools

Freshservice

ServiceNow

Job description

Overview

Connection has a fantastic opportunity through our Technical Staffing division for a Desktop Support Technician. This is remote opportunity near the Columbus, OH area. The opportunity is based on a contract to hire model offering great benefits.

We are looking for a motivated and customer-oriented Desktop Support Technician (Level 1) to join our IT Service Desk team. This role provides hands-on technical support for both office and field staff across our regional operations. The ideal candidate will have a can-do attitude, excellent interpersonal skills, and the ability to resolve first-level technical issues efficiently in a dynamic environment.

Responsibilities

Key Responsibilities:

• Serve as the first point of contact for IT support, providing timely and professional assistance to end users.
• Troubleshoot and resolve issues related to Windows workstations, Microsoft 365 applications, network connectivity, printers, and mobile devices.
• Fulfill service requests including onboarding new users, setting up workstations, installing software, and supporting peripheral devices.
• Manage and resolve tickets assigned via round-robin queue, ensuring adherence to defined SLAs.
• Accurately document issues, resolution steps, and contribute to the knowledge base to support ongoing improvements.
• Escalate unresolved or complex technical issues to Level 2 or engineering teams as necessary.
• Participate in scheduled after-hours support rotation when needed.

Min

USD $24.00/Hr.

Max

USD $25.00/Hr.

Qualifications

Qualifications:

• 1–2 years of experience in a technical support or IT help desk role.
• Familiarity with IT ticketing systems such as Freshservice, ServiceNow, or similar platforms.
• Proficient in Microsoft 365, Windows OS, and basic endpoint troubleshooting.
• Strong communication and interpersonal skills with a customer-first mindset.
• Ability to prioritize tasks and work independently in a fast-paced setting.
• Associate degree in an IT-related field or equivalent hands-on experience.
• Positive attitude, reliability, and a willingness to learn and grow within the role.