Brookpark, OH- Desktop Support Technician II

Heunets | Trusted Partner for Enterprise IT Operations; Ohio; On-site; USD 50,000 - 60,000; Full time

Job summary

A leading IT services company in Ohio is looking for a Desktop Support Technician II. This role involves providing on-site desktop support, troubleshooting hardware and software issues, and ensuring operational consistency within the IT Support Center. Candidates with a background in Computer Science and at least 18 months of IT experience are encouraged to apply.

Qualifications

• Minimum of 18 months of IT experience required.
• Basic knowledge of Mac OS for Apple PC support.
• Experience with Windows 7-10, Microsoft Active Directory, MS Office 365.

Responsibilities

• Provide first/second level contact and problem resolution for customer issues.
• Install and troubleshoot printers and computer hardware.
• Maintain ticket updates for all reported incidents.

Skills

Analytical skills

Troubleshooting skills

Customer service skills

Education

Background in Computer Science or related field

Job description

Join to apply for the Brookpark, OH - Desktop Support Technician II role at Heunets | Trusted Partner for Enterprise IT Operations.

We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.

The Desktop Technician will provide day-to-day onsite desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve hardware, software, and application issues in a ticketing system. The candidate will also facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.

Responsibilities

• Provide first/second level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform general preventative maintenance tasks on computers, laptops, and printers.
• Perform remedial repairs on desktops, laptops, printers, and other authorized peripherals.
• Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues.
• Have a broad understanding of IT, including networks, servers, A/V, smart devices, and telecoms.
• This position requires flexibility and teamwork in a project-based environment. Candidates should be willing to perform other duties as assigned.

Qualifications and Skills

• Background knowledge in Computer Science or related field.
• Minimum of 18 months of IT experience.
• Experience with Windows 7-10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware troubleshooting, enterprise anti-virus solutions, and helpdesk ticketing systems.
• Basic knowledge of Mac OS to support Apple PC users.
• Experience with mobile device management (iOS and Android), encryption solutions, and Windows PC management via Active Directory.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to multi-task, prioritize, and meet SLAs.
• Excellent communication and customer service skills.
• Adaptable to a fast-changing environment.

Additional Information

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and Consulting

This job posting is active. The role is based in Ohio with a salary range of $50,000 - $60,000 annually.