Desktop Support Technician

Phoenix Staff, Inc.; Gilbert (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Desktop Support Technician to join their team in Gilbert, AZ. In this role, you will be responsible for maintaining and troubleshooting desktop systems, ensuring optimal performance and user satisfaction. You will collaborate with a talented team to provide exceptional support and maintain the integrity of IT services. This dynamic position offers the opportunity to work in a fast-paced environment, where your skills in customer service and technical support will shine. If you're a self-motivated individual with a passion for technology, this role is perfect for you.

Qualifications

• 3-5+ years in a large corporate multi-site environment.
• Experience with deploying unattended OS installations.
• Ability to proactively identify and resolve technical issues.

Responsibilities

• Maintain, analyze, troubleshoot, document and repair desktop systems.
• Support and maintain incident tickets and user communications.
• Collaborate with Network Team for user account management.

Skills

Desktop Support

Customer Service

Scripting (VB Script, PowerShell)

Troubleshooting

Windows Technologies

Group Policy Objects (GPO)

Education

Associates degree in computer science

A+ or Network + or MCP certification

Tools

SCCM

Windows 10

InTune

Office 365

Avaya

Job description

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This range is provided by Phoenix Staff, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$27.00/hr - $30.00/hr

Phoenix Staff is known for connecting highly qualified candidates with highly desirable jobs. We're currently looking to place a self-motivated Desktop Support Technician. In this role, you'll maintain, analyze troubleshoot, document and repair desktop systems, hardware, software and peripherals. Support and maintain incident tickets keeping user's, management, peers and the Help Desk apprised of activities.

• Assures quality customer service to all customers; promotes positive human relationship and contributes to supportive and cooperative work environment
• Maintains desktop hardware and peripheral inventory with an attention to detail when maintaining asset records
• Act as a SME (Subject Matter Expert) for all desktops platforms, software integration, Windows technologies and Directory Services
• Act as a SME (Subject Matter Expert) for all mobility operations (ie. IOS and Android Platforms) and management consoles (ie. Mobile Iron)
• Collaborates with colleagues and Network Team to support user account information including rights, security and systems groups
• Pursues additional research as needed to support optimal Desktop strategies are practiced
• Product evaluation and documentation. Accurately detail their findings to a wide audience ranging from senior management to peers
• Core Build engineering using tools such as WDS, SCCM, software and driver integration
• Assures optimal hardware configuration for compatibility and performance (e.g. BIOS, Hyperthreading, etc.)
• Provides consultation to IS department for projects as needed, including testing new software, building/modifying the PC hardware and software
• Provides guidance to Service Desk team members
• Participates in after hours on-call support and weekend/holiday coverage responsibilities

What you've got:

• Associates degree in computer science or related field
• A+ or Network + or MCP certification
• Experience with SCCM, Windows 10 business enterprise, InTune, Office 365, and Avaya
• 3-5+ years in a large corporate multi-site environment
• 3+ years developing and deploying unattended operating system installations for workstations/desktops/laptops with an in-depth understanding of hardware-independent imaging capabilities
• 3+ years scripting experience utilizing a variety of languages such as VB Script, PowerShell and/or WinBatch or other programming languages
• 3+ years troubleshooting and enhancing desktop security and configuration management through Group Policy Objects (GPO) as well as the ability to create custom policies
• Ability and instinct to proactively identify and resolve technical issues, demonstrating a self-starter attitude and the ability to take initiative.

Preferred Qualifications:

• MCDST certification preferred
• ITIL certification preferred
• Performs technical support for the Voice systems, including backend Avaya servers, switches, and handsets
• Maintains voice and data cabling infrastructure

To find more great tech-centric jobs, please visit www.phoenixstaff.com.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Computer and Network Security, Information Services, and IT Services and IT Consulting

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