Desktop Support Technician

Delta Field Services, LLC; West Monroe (LA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an IT Desktop Support Specialist, where you can kickstart your IT career in a supportive environment. This entry-level role offers hands-on training, mentorship from experienced professionals, and the chance to work with cutting-edge technology, including AI and automation tools. You'll be responsible for providing essential technical support to your colleagues, troubleshooting hardware and software issues, and assisting with employee onboarding. With a strong focus on employee growth and satisfaction, this is an opportunity to be part of a team that values innovation and excellence.

Benefits

Free Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Disability Insurance

Hands-on Training

Growth Opportunities

Qualifications

• 0-2 years of IT support experience preferred.
• Basic knowledge of Windows/macOS and Microsoft 365 required.

Responsibilities

• Provide tier-1 IT support for hardware and software issues.
• Troubleshoot end-user technical issues via help desk tickets.

Skills

IT Support Experience

Troubleshooting Skills

Customer Service Skills

Windows/macOS Knowledge

Microsoft 365 Knowledge

Education

CompTIA A+ Certification

Tools

PowerShell

Python

Azure

Intune

AI-assisted Help Desk Tools

Job description

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I asked ChatGPT to give me a clean Job Description which I vetted through both IT Leadership and the specialist previously assigned these tasks. That's the job. Why should you read on?

We’re different. With near-zero turnover, 100% growth in the last six months, and sustainable profitability, we’ve built something rare – a company where people actually choose to stay. Our entire business model depends on being the employer you prefer, not just tolerate. Here’s why that matters: Our employees can leave at any time and take their business with them. That means we have to earn your loyalty every single day through better culture, better tools, and better leadership. If we stop being exceptional, we fail. Simple as that. Want to be part of a team that’s rewriting the rules? Keep reading.

About Us

At Delta Field Services, our team is built on technical excellence—many of our staff are skilled engineers, and we’re actively exploring AI and automation to drive innovation. This is a great place to launch your IT career, with hands-on learning, mentorship from experienced professionals, and potential growth into applied technology roles.

Job Summary

We’re looking for an IT Desktop Support Specialist to join our team and provide essential technical support to our workforce. This is an entry-level role with a path for growth—ideal for someone who enjoys problem-solving, wants to build foundational IT skills, and is curious about emerging tech like AI. You’ll work alongside engineers and IT professionals, gaining exposure to advanced systems while ensuring smooth day-to-day operations.

Key Responsibilities

• Provide tier-1 IT support for hardware (laptops, desktops, peripherals), software (Windows/macOS, Office 365, engineering tools), and basic network issues.
• Troubleshoot and resolve end-user technical issues via help desk tickets, chat, or in-person support.
• Assist with employee onboarding/offboarding (account setup, access permissions, equipment deployment).
• Document solutions in our knowledge base and escalate complex issues when needed.
• Support AV/meeting room tech for hybrid work environments.
• Learn and assist with basic automation/AI tools (optional growth opportunity).

Qualifications & Skills

• 0–2 years of IT support experience (internships, labs, or personal projects count!).
• Basic knowledge of Windows/macOS, Microsoft 365, and Network Infrastructure.
• Strong troubleshooting and customer service skills—ability to explain tech clearly.
• Eagerness to learn applied tech/AI tools (training provided).
• Nice-to-have (but not required):
• Exposure to PowerShell/Python scripting (or interest in learning).
• Familiarity with Azure, Intune, or AI-assisted help desk tools.
• CompTIA A+ or similar certification (or willingness to obtain).

Why Join Us?

Learn from experts—Work alongside engineers and IT professionals in a tech-forward environment.

Growth potential—Opportunities to expand into AI ops, automation, or cloud support.

Hands-on training—Gain experience with cutting-edge tools and workflows.

Free health, dental, and vision plan options for employees.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Oil and Gas

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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