Desktop Support Technician

Sub-Zero Group, Inc.; Goodyear (AZ); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a motivated Desktop Support Technician to join their team. In this entry-level role, you will provide essential support for PC hardware and software, ensuring smooth operations for internal customers. With a focus on growth and development, this position offers opportunities for both technical and leadership advancement. Enjoy competitive compensation and a range of benefits that prioritize employee well-being, including health plans and education assistance. If you are passionate about technology and customer service, this role is the perfect stepping stone for your career.

Benefits

Competitive Compensation

Health, Dental, and Vision Plans

401(k) Savings and Profit Sharing

On-site Health Clinic

Fitness Center

Education Assistance

Electric Vehicle Charging Stations

Maternity & Paternity Leave

Qualifications

• Experience in providing desktop support for hardware and software issues.
• Proficiency in using ticket management systems to track requests.

Responsibilities

• Prioritize and resolve incoming support requests from internal customers.
• Install and repair desktop hardware and software efficiently.

Skills

PC Hardware Support

Software Troubleshooting

Networking

Remote Support Tools

Ticket Management Systems

Education

High School Diploma

Technical Certification (e.g., CompTIA A+)

Tools

Remote Desktop Tools

Ticketing Systems

Job description

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Sub-Zero, Wolf, and Cove, the leading manufacturers of luxury kitchen appliances, are a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in the world’s most luxurious homes. We seek team members driven by innovation and excellence, committed to serving our customers with integrity, teamwork, and accountability.

Growth and development are key aspects of this position. Whether aspiring to leadership or technical expertise, this role will set you up for future success.

Primary Responsibilities

• Answer, evaluate, and prioritize incoming tickets, telephone, voicemail, and email requests for internal customers experiencing issues with PC hardware, software, networking, applications, printers, and peripherals.
• Use remote tools and visit site locations to resolve issues or complete requests related to PC hardware, software, and peripherals.
• Install or repair desktop hardware, operating systems, software, and peripherals in a timely manner.
• Maintain proficiency with desktop user security.
• Use established ticket systems effectively to manage requests and problem tickets.
• Develop, document, and maintain technology processes and procedures.
• Travel to other Sub-Zero/Wolf facility locations as needed.

We Value Our Employees By Providing

• Competitive compensation based on skills
• Industry-leading health, dental, and vision plans
• Generous 401(k) savings and profit sharing
• On-site UW Health clinic, fitness center, and walking paths
• Education assistance and internal training programs
• Electric vehicle charging stations
• Maternity & paternity leave
• Interested in our benefits? Click here to learn more.

This role requires a pre-employment drug/alcohol test and background check, conducted after a conditional offer. A negative test result is mandatory. Refusal or a positive result may disqualify candidates, in accordance with laws.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Manufacturing

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