Desktop Support Technician

Quantaleap; Louisiana; Hybrid; USD 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a dedicated End User Technical Support Analyst to join their team in a hybrid role. This position involves providing essential field support, including desktop reimaging and the deployment of new end-user devices running Windows 10. The ideal candidate will have strong customer service skills and experience in troubleshooting hardware and software issues. This role offers an exciting opportunity to work in a dynamic environment, supporting users and ensuring smooth operations while handling various technical challenges. Join a forward-thinking company where your expertise will make a real difference!

Qualifications

• Experience in desktop reimaging and deployment of Windows 10 devices.
• Expertise in hardware and software support and troubleshooting.

Responsibilities

• Provide basic field support for desktop reimaging and device deployment.
• Offer remote support and advanced troubleshooting for software and devices.

Skills

Customer Service Skills

Windows Imaging and Driver Management

User Profile analysis and migration

Troubleshooting skills

Tools

Microsoft System Center Configuration Manager

Job description

End User Technical Support Analyst

Location: Hybrid, Louisiana

Duration: Long-term

Job ID: SR-5225181

Scope:

1. Responsible for basic field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
2. Responsible for hardware and software device support, including troubleshooting, hardware replacement, and applying prebuilt image packages.
3. Provide remote software and device support, problem resolution, advanced troubleshooting, installation, and configuration. Expertise and/or relevant experience in the following areas are mandatory:

• Customer Service Skills
• Windows Imaging and Driver Management
• User Profile analysis and migration

Desirable but not mandatory:

• Active Directory Domain Services
• Troubleshooting skills with hardware and software components
• Experience with Microsoft System Center Configuration Manager deployments
• Desktop and Mobile Device imaging and user transition
• Handling third-party software migrations on a case-by-case basis