Desktop Support Technician

ViziRecruiter,LLC.; Gainesville (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in the technical staffing industry is offering an onsite contract position for a Desktop Support Technician I/II. This role involves supporting a Windows 11 migration and day-to-day desktop support in Gainesville, GA. With excellent pay and benefits, the ideal candidate will have a proactive approach to IT support and a solid background in troubleshooting and asset management.

Qualifications

• 3–5 years of experience in desktop or IT support roles.
• Proficient with Windows 10/11 and Microsoft Office 365.
• Excellent communication skills.

Responsibilities

• Provide Tier 1 and Tier 2 support for desktops, laptops, and printers.
• Assist with the Windows 11 migration project.
• Document all work performed in the ticketing system.

Skills

Technical troubleshooting

Customer service

Communication

Inventory management

Tools

ServiceNow

Jira

Job description

Introduction

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Overview

Connection has a fantastic opportunity through our Technical Staffing division for a Desktop Support Technician I/II. This is an onsite opportunity in the Gainesville, GA area. The opportunity is based on a contract basis with the possibility of extension. We offer excellent pay and benefits for contractors supporting leading childcare software that streamlines operations, boosts parent communication, and manages check-in, attendance, staff, tuition, and reporting.

This role supports a Windows 11 migration initiative and is also responsible for assisting with day-to-day desktop support tickets and IT hardware inventory management. The ideal candidate will have 3–5 years of IT support experience, strong technical troubleshooting skills, and a proactive approach to end-user support and asset handling.

Responsibilities

• Provide Tier 1 and Tier 2 support for desktops, laptops, printers, and mobile devices in an enterprise environment.
• Assist with the Windows 11 migration project, including imaging, device upgrades, configuration, and post-deployment user support.
• Respond to and resolve desktop support tickets, escalating issues as necessary.
• Support and troubleshoot Windows 10/11, Office 365, and standard business applications.
• Assist withinventory and organization of legacy IT hardware and assets, ensuring accurate documentation and asset tracking.
• Deploy and configure new IT hardware; perform equipment setup and user onboarding tasks.
• Document all work performed in the ticketing system (e.g., ServiceNow, Jira).
• Collaborate with network, systems, and help desk teams to ensure timely resolution of issues and consistent IT service delivery.

Requirements

• 3–5 years of experience in desktop or IT support roles.
• Proficient with Windows 10/11, Microsoft Office 365, and hardware troubleshooting.
• Experience with desktop imaging, software deployment, and remote support tools.
• Understanding of IT asset management or inventory best practices.
• Familiarity with ticketing systems and documentation processes.
• Excellent communication and customer service skills.
• Ability to prioritize tasks and work independently in a dynamic environment.

Preferred Qualifications:

• Experience supporting a Windows 11 rollout or large-scale migration.
• Knowledge of Active Directory and basic user account administration.
• IT certifications such as CompTIA A+, Network+, or Microsoft MD-100/MD-101 are a plus.