Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

Trilogy; Washington (District of Columbia); Remote; USD 60,000; Full time

Job summary

An exciting opportunity to join Trilogy as a Technical Support Engineer in a remote capacity. The role offers a chance to tackle intricate technical challenges and collaborate with AI in a fast-paced, innovative environment. Ideal candidates will have significant experience in technical support and a passion for problem-solving. Join a forward-thinking team and grow your career while making a meaningful impact in customer support.

Qualifications

• 4+ years of experience in technical support or engineering.
• Advanced mastery of generative AI tools.
• Exceptional problem-solving abilities.

Responsibilities

• Resolving complex technical issues involving AI.
• Contributing to the evolution of AI support systems.
• Delivering solutions to enterprise clients.

Skills

Problem-solving

Generative AI tools mastery

Self-directed learning

Job description

Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

Join to apply for the Technical Support Engineer, Trilogy (Remote) - $60,000/year USD role at Trilogy

Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

Join to apply for the Technical Support Engineer, Trilogy (Remote) - $60,000/year USD role at Trilogy

This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $30.00/hr

Ready to revolutionize technical support? Forget everything you know about traditional customer service – we're writing a new playbook.

At Trilogy, we've transformed support into a high-stakes puzzle-solving arena. Our AI handles the routine, leaving you to tackle the most intellectually stimulating challenges across our suite of 100+ enterprise software products. Think of it as the Special Forces of technical support – where every case is a unique mission requiring strategic thinking and technical prowess.

This isn't your typical "ease into it" role. We're looking for technical warriors who thrive on complexity and autonomy. If you need a safety net or struggle with self-directed problem-solving, this battlefield isn't for you. But if you're the type who gets energized by cracking the toughest nuts and working alongside cutting-edge AI, you've found your calling.

Warning: This role will push your technical limits and accelerate your growth at lightning speed. Ready to join the elite ranks of support engineering? Show us what you've got.

What You Will Be Doing

Your mission is clear: Master the art of human-AI collaboration in customer support. You'll be the specialist who steps in when our advanced AI system meets its match, analyzing complex issues, implementing sophisticated solutions, and feeding your insights back to make our AI even smarter.

What You Won’t Be Doing

Let's be crystal clear about expectations:

• No extended onboarding period - you'll need to master multiple products within your first month
• No managerial hand-holding - self-sufficiency isn't just preferred, it's mandatory
  
  

Technical Support Engineer Key Responsibilities

Your core mission is to be the bridge between human expertise and AI capabilities, focusing on:

• Resolving sophisticated technical challenges that push the boundaries of current AI capabilities
• Contributing to the continuous evolution of our AI support system
• Delivering world-class solutions to our enterprise clients
  
  

Basic Requirements

To succeed in this role, you must bring:

• 4+ years of battle-tested experience in technical support or engineering
• Advanced mastery of generative AI tools (simple prompting won't cut it - we're looking for automation wizards who can create and optimize AI workflows)
• Exceptional problem-solving abilities and self-directed learning skills
• Proven track record of handling complex technical challenges independently
  
  

Nice-to-have Requirements

N/A

About Trilogy

Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-3330-US-Washingt-TechnicalSuppo.027

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering, Information Technology, and Customer Service

• Industries

  Software Development, IT Services and IT Consulting, and Telecommunications

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