Desktop Support Technician

Quantam; Frankfort (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Desktop Support Technician to join their Incident Response Team in Frankfort, KY. This role offers a chance to provide essential desktop support services in a secure data center environment. The ideal candidate will possess strong technical troubleshooting abilities, a customer-first approach, and excellent communication skills. You will engage directly with users, ensuring they receive reliable support while working in a collaborative team setting. This is a fantastic opportunity to grow in a dynamic IT environment while making a significant impact on user satisfaction and operational efficiency.

Benefits

Health Benefits

Paid Time Off

401(k) Plan

Competitive Hourly Wage

Qualifications

• 2-3 years experience as a Desktop Support Technician required.
• Strong troubleshooting skills in hardware/software and remote support.

Responsibilities

• Provide desktop support services as part of the Incident Response Team.
• Deliver face-to-face and remote user support with a customer-first mindset.

Skills

Desktop Support

Hardware/Software Troubleshooting

Remote Desktop Support

Windows 10

Microsoft Office Suite

Active Directory

Network Troubleshooting

VPN Tools Support

Customer Service Skills

Documentation Skills

Tools

ServiceNow

Job description

This range is provided by Quantam. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $21.00/hr

Quantam Solutions provides IT solutions and consulting for various clients. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We’re currently seeking a Desktop Support Technician to support our client’s Incident Response Team in Frankfort, KY.

Job Description:

Our client is seeking a qualified contractor to provide desktop support services as part of their Incident Response Team. This is an on-site position located in a cubicle environment at a secure data center in Frankfort, KY.

This role requires a professional with solid technical troubleshooting abilities, a customer-first mindset, and a commitment to reliable support. The position includes face-to-face and remote user support, so strong customer service skills are equally important as technical capability.

• Business Hours: Monday–Friday, 6:30 AM – 6:00 PM | Saturday, 7:30 AM – 1:00 PM
• Your Schedule: Monday–Friday, 7:30 AM – 4:30 PM

Required Skills & Qualifications:

• 2–3 years of experience as a Desktop Support Technician
• Strong knowledge in hardware/software troubleshooting and remote desktop support
• Proficiency with Windows 10 operating system
• Experience supporting Microsoft Office Suite (especially Outlook 2013 or newer)
• Familiarity with Active Directory
• Basic network troubleshooting including mapping drives and general NAS knowledge
• Ability to support VPN tools like GlobalProtect
• Strong customer service and interpersonal skills, including:
• Empathy, patience, and professionalism
• Ability to simplify technical explanations
• Ownership mentality (not defensive or argumentative)
• Must be able to lift and carry equipment and work in physically uncomfortable positions as needed
• Excellent documentation and communication skills
• Must be reliable and punctual

Preferred (Bonus) Experience:

• Experience with ServiceNow or similar ticketing systems
• Previous experience working in high-volume or fast-paced support environments
• Demonstrated ability to multi-task and work well as part of a team-oriented support unit

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology, Engineering, and Customer Service

Industries

Government Administration, Technology, Information and Media, and Computer and Network Security