Desktop Support Technician

Apex Systems; Frankfort (KY); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic IT services company as a Desktop Support Technician, where you'll provide exceptional customer service and technical support. In this role, you'll configure and maintain computer systems while utilizing ticketing software to manage requests. With a commitment to innovation and continuous learning, this position offers a chance to grow your career in a supportive environment. You'll enjoy a comprehensive benefits package and professional development opportunities, making it an exciting opportunity for anyone passionate about technology and customer service.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Certification Discounts

Professional Development Programs

Qualifications

• Strong customer service skills with a focus on communication.
• Experience in configuring and maintaining computer systems.

Responsibilities

• Provide excellent customer service and support for IT issues.
• Configure and install computer equipment for users.

Skills

Customer Service

Communication Skills

Hardware Maintenance

Software Installation

Ticketing Software (ServiceNow)

Tools

ServiceNow

Job description

Apex Systems is immediately hiring for a Desktop Support Technician for the Commonwealth Office of Technology.

Responsibilities:

1. Provide excellent customer service and communication.
2. Configure, set up, and install computer equipment.
3. Utilize ticketing software (preferably ServiceNow) to manage requests.
4. Work effectively under pressure.
5. Maintain hardware and software systems.

Additional Information:

Apex Systems is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, or other protected characteristics. We consider qualified applicants with criminal histories in accordance with applicable laws.

If you require accommodations during the application process, please contact our Employee Services Department at [e-mail] or call 844-463-6178.

About Apex Systems:

Apex is a world-class IT services company serving thousands of clients globally. We value innovation, collaboration, and continuous learning. We offer career resources, training, certifications, development opportunities, and a comprehensive benefits package, including medical, dental, vision, life, disability insurance, and more. We also provide professional development programs, certification discounts, and support resources to help you grow in your career.