Desktop Support Technician

Revel Staffing; Kansas City (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

Revel Staffing in Kansas City is seeking a full-time Desktop Support Technician to install, repair, and maintain desktop systems across departments. You will troubleshoot issues in person, by phone, email, or ticketing system, ensuring quick end-user solutions and minimal downtime.

Ideal candidates have strong customer service, attention to detail, and knowledge of Windows, Office 365, and EMR systems. Experience with Cisco VOIP and healthcare privacy standards is a plus.

Qualifications

• Proven ability to support desktop PCs, laptops, software, hardware, and peripherals.
• Strong knowledge of Microsoft Windows and Office 365.
• Experience with Electronic Medical Record systems preferred.
• Hands-on hardware and software troubleshooting experience.
• Experience supporting computer equipment and network-connected devices.
• Excellent customer service and communication skills.
• High attention to detail and accurate documentation.
• Team-oriented in a collaborative healthcare environment.
• Some college coursework in CS/IT.
• HIPAA training/certification required.

Responsibilities

• Support and maintain desktop computers, laptops, software, hardware, and peripherals
• Install, diagnose, repair, maintain, and upgrade computer systems and related equipment
• Troubleshoot hardware, software, network, and user-access issues
• Provide end-user assistance in person, by phone, email, or ticketing/work order system
• Support Microsoft Windows, Office 365, and Electronic Medical Record systems
• Assist with Cisco VOIP phone system support
• Work with network cabling, jacks, printers, scanners, and other peripherals
• Maintain inventory records and documentation for break/fix activity
• Assist with training materials, user guides, and instructional documentation as needed
• Collaborate with internal teams to resolve technical issues efficiently
• Maintain confidentiality and follow healthcare privacy and security standards

Skills

Customer service

Communication skills

Troubleshooting

Attention to detail

Teamwork

Documentation

Problem-solving

End-user support

Healthcare environment

Education

Some college coursework in computer science/IT

HIPAA training/certification

Tools

Windows

Office 365

EMR systems

Cisco VOIP

Networking hardware & cables

Job description

We are seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment. This position is responsible for installing, diagnosing, repairing, maintaining, and upgrading organizational technology while ensuring optimal workstation performance.

The Desktop Support Technician will troubleshoot technical issues in person, by phone, email, or work order, and provide timely end-user support across departments. The ideal candidate will have strong customer service skills, attention to detail, and excellent written, verbal, and interpersonal communication skills.

Responsibilities

• Support and maintain desktop computers, laptops, software, hardware, and peripherals
• Install, diagnose, repair, maintain, and upgrade computer systems and related equipment
• Troubleshoot hardware, software, network, and user-access issues
• Provide end-user assistance in person, by phone, email, or ticketing/work order system
• Support Microsoft Windows, Office 365, and Electronic Medical Record systems
• Assist with Cisco VOIP phone system support
• Work with network cabling, jacks, printers, scanners, and other peripherals
• Maintain inventory records and documentation for break/fix activityAssist with training materials, user guides, and instructional documentation as needed
• Collaborate with internal teams to resolve technical issues efficiently
• Maintain confidentiality and follow healthcare privacy and security standards

Qualifications

• Strong knowledge of PC and desktop hardware
• Strong knowledge of Microsoft Windows, Office 365, and desktop software
• Experience supporting Electronic Medical Record systems preferred
• Hands-on hardware and software troubleshooting experience
• Experience supporting computer equipment, peripherals, and network-connected devices
• Strong analytical, research, and problem-solving skills
• Excellent customer service and communication skills
• High attention to detail and ability to document work accurately
• Team-oriented with the ability to work in a collaborative healthcare environment
• Some college-level coursework in computer science, information technology, or related field preferred
• HIPAA training/certification required