Desktop Support Technician

Harvey Nash; Fort Mitchell (KY); On-site; USD 42,000 - 60,000; Full time

Job summary

Harvey Nash is seeking a knowledgeable Desktop Support Technician to join our team in Fort Mitchell, KY. You will provide end-user support in a Windows environment, install and repair hardware and software, and resolve technical issues with a focus on outstanding customer service.

The role requires strong communication, the ability to work independently, and willingness to travel locally for on-site support. A valid driver's license is preferred.

Qualifications

• 1-2 years of hands-on desktop support experience.
• Experience with installation, troubleshooting, and repair of hardware and software in a Windows environment.
• Basic network troubleshooting knowledge and skills.
• Strong communication and customer service abilities.
• Ability to work independently and manage multiple priorities.
• Valid driver's license with a clean driving record.

Responsibilities

• Provide desktop support for end users in a Windows-based environment.
• Install, configure, troubleshoot, and repair desktop hardware and software.
• Respond to technical support requests and resolve issues in a timely and professional manner.
• Deliver outstanding customer service while supporting agency users.
• Perform basic network troubleshooting and connectivity support.
• Document issues, resolutions, and support activities as needed.

Skills

Desktop support

Customer service

Communication

Problem-solving

Time management

Independent work

Tools

Windows operating systems

Hardware deployment

Peripheral troubleshooting

Job description

We are seeking a knowledgeable and customer-focused Desktop Support Technician to join our team in Fort Mitchell, KY. This role requires a strong combination of technical expertise and exceptional customer service skills, as technicians regularly interact with end users both remotely and in person.

Key Responsibilities

• Provide desktop support for end users in a Windows-based environment.
• Install, configure, troubleshoot, and repair desktop hardware and software.
• Respond to technical support requests and resolve issues in a timely and professional manner.
• Deliver outstanding customer service while supporting agency users.
• Perform basic network troubleshooting and connectivity support.
• Document issues, resolutions, and support activities as needed.

Required Qualifications

• Minimum of 1-2 years of hands-on desktop support experience.
• Experience with installation, troubleshooting, and repair of hardware and software in a Windows environment.
• Basic network troubleshooting knowledge and skills.
• Strong communication and customer service abilities.
• Ability to work independently and manage multiple priorities.
• Valid driver's license with a clean driving record.

Physical Requirements

• Ability to lift and carry heavy equipment and objects.
• Ability to work in confined or uncomfortable positions for extended periods when necessary.
• Willingness to travel locally to provide on-site support.

Preferred Skills

• Experience supporting enterprise desktop environments.
• Familiarity with Microsoft operating systems, hardware deployment, and peripheral troubleshooting.
• Strong problem-solving and analytical skills.

Regards
Nishant Kumar
Harvey Nash