Desktop Support Technician

TEKsystems; San Jose (CA); On-site; USD 72,800 - 80,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short/long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO/Vacation/Sick Leave

Job summary

TEKsystems in San Jose, CA is seeking a Desktop Systems Specialist to provide 2nd/3rd level support for Apple and PC platforms. The role includes system administration, complex technical support, and end-user training.

This onsite contract position requires strong diagnostic and customer service skills, and familiarity with ticketing systems. The role focuses on supporting a mobile workforce and maintaining compliance with corporate standards, with a competitive hourly pay range and standard

Qualifications

• Supports 2nd and 3rd level desktop problems for Apple and PC platforms.
• Performs system administration for desktop solutions.
• Provides highly complex technical support with strong customer service.

Responsibilities

• Identifies, troubleshoots, analyzes and resolves highly complex desktop computer problems.
• Escalates unresolved problems to Lead Desktop Tech or Manager.
• Installs equipment and software and coordinates work of others on installations.
• Develops installation documentation for complex applications.

Skills

Desktop support

2nd/3rd level support

Customer service

End-user training

Windows/macOS

Ticketing systems

Tools

Landesk

Casper Computer Management

ServiceNow

Job description

Desktop System's Specialist

Technician II is responsible 2nd and 3rd level support of hardware, software,

and operating systems for Apple and PC based computing platforms. Provides

complex technical support for end-user clients while maintaining exemplary

customer service. Supports mobile workforce. Performs user training.

Uses skills as a seasoned, experienced professional with a full understanding

of industry practices and company policies and procedures; resolves a wide

range of issues in imaginative as well as practical ways.

Works on problems of diverse scope where analysis of data requires evaluation

of identifiable factors. Demonstrates good judgment in selecting methods and

techniques for obtaining solutions. Interacts with senior internal and external

personnel. Understanding of Landesk, Casper Computer Management and Service Now

ticketing system a plus.

Duties

• Identifies, troubleshoots, analyzes and resolves highly complex desktop computer problems
• Escalates unresolved problems to Lead Desktop Tech or Manager
• Installs equipment and software, and coordinates the work of others on installations
• Performs system administration for desktop solutions.
• Provides highly complex technical support to clients.
• Acts as key contact for internal IT groups in support of technical problem resolutions
• Monitors network access, addresses data security, password generation and file access to forecast potential access risks.
• May research tools and processes to identify usage and capacity troubles as they develop. Will present research and may assist in developing long-range plans to address problems.
• Assists in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards.
• Develops and produces installation documentation for the most complex applications

Job Type & Location

This is a Contract position based out of San Jose, CA.

Pay and Benefits

The pay range for this position is $35.00 - $38.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in San Jose,CA.

Application Deadline

This position is anticipated to close on Aug 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.