Desktop Support Engineer

NetMedia Solutions; Lansdale (Montgomery County); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

NetMedia Solutions in Lansdale, PA is hiring a full-time Desktop Support Engineer to provide level 1 and 2 IT support onsite. You will troubleshoot hardware, software, network, and voice/data issues, document service requests, and create user accounts in Office 365 and Active Directory.

You will deliver remote support via ConnectWise Automate and Control, with onsite client support as needed, and manage Office 365 environments including Exchange and SharePoint.

Qualifications

• Prior experience using ticketing systems and documenting technical support notes.
• Broad familiarity with common operating systems, application software, devices, printers, scanners, and networks.
• Strong customer service skills and excellent communication abilities.
• Experience setting up and managing network infrastructure is preferred.
• Ability to work in a fast-paced environment and resolve issues quickly.
• Strong problem-solving and troubleshooting capabilities.
• Technical aptitude with PC hardware and related software.
• Solid understanding of TCP/IP and Windows operating systems (Windows 11/10/8).
• Proficiency with Microsoft Office Suite 2016/2019/Office 365.
• Strong typing skills and experience creating user accounts in Active Directory and Exchange Online.
• Experience with VMware, Citrix, SharePoint, and Office 365 is helpful but not required.
• NextGen experience and PowerShell knowledge are pluses.
• Typically 2 years of real-world network systems experience preferred.

Responsibilities

• Provide level 1 and level 2 IT support to end users by phone, email, and onsite.
• Troubleshoot and resolve hardware, software, network, and voice/data issues.
• Document, prioritize, log, and update service requests.
• Write concise service tickets and follow up through resolution.
• Support PC and server issues, including network connectivity, printers, and scanners.
• Create new user accounts and email mailboxes.
• Set up user profiles in Windows and Outlook.
• Manage Office 365 environments, including Exchange and SharePoint.
• Deliver remote support through ConnectWise Automate and Control.
• Provide onsite support to clients when needed.
• Support users with client IT systems and operations.

Skills

Ticketing systems

Customer service

TCP/IP

Windows OS

Office 365

Active Directory

Exchange Online

Printer/Scanner support

PowerShell basics

Networking knowledge

Tools

ConnectWise Automate

ConnectWise Control

Office 365

SharePoint

Exchange Online

Active Directory

VMware

Citrix

PowerShell

Job description

Requirements

Must have:

• We need prior experience using ticketing systems and preparing clear technical support notes and documentation.
• We need broad familiarity with common operating systems, application software, smartphones, desktop and laptop computers, printers, scanners, and networks.
• We need strong customer service skills, along with excellent communication and interpersonal abilities.
• We prefer experience setting up and managing network infrastructure.
• We need the ability to work in a fast-paced environment and resolve issues quickly.
• We need strong problem-solving and troubleshooting capabilities.
• We need technical aptitude with PC hardware and related software.
• We need a solid understanding of TCP/IP and Microsoft Windows operating systems, including Windows 11, 10, and 8.
• We need proficiency with Microsoft Office Suite 2016, 2019, and Office 365.
• We need strong typing skills.
• We need experience setting up users in Active Directory and Exchange Online.
• Experience with VMware, Citrix, SharePoint, and Office 365 is helpful, though not mandatory.
• NextGen experience is a plus.
• PowerShell knowledge is a plus.
• We prefer 2 years of real-world network systems experience.

Responsibilities:

• We provide level 1 and level 2 IT support to end users by phone, email, and onsite.
• We troubleshoot and resolve hardware, software, network, and voice/data communication issues.
• We document, prioritize, log, and update service requests.
• We write concise and informative service tickets and follow up on them through resolution.
• We support PC and server issues, including network connectivity, printers, and scanners.
• We create new user accounts and email mailboxes.
• We set up user profiles in Windows and Outlook.
• We manage Office 365 environments, including Exchange and SharePoint.
• We deliver remote support through ConnectWise Automate and Control.
• We provide onsite support to clients when needed.
• We support users with client IT systems and operations.

Company:

We are NetMedia Solutions, and we are hiring a full-time Desktop Support Engineer to work onsite. This role offers a salary of $45,000 to $55,000 per year, along with benefits that include a 401(k), health insurance, and paid time off.

• 401(k)
• Health insurance
• Paid time off