Desktop Support Technician

STI; Trenton (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking an experienced Desktop Support Technician for an on-site role in Trenton, NJ. This position involves providing comprehensive technical support for desktop computers, laptops, and peripheral devices. Ideal candidates should have over 5 years of hands-on experience with Windows 10 and 11 troubleshooting, Dell hardware, and imaging systems using SCCM. Strong customer service skills are essential, as you will assist users directly on-site. This role is funded by a federal grant and may not extend beyond current dates.

Qualifications

• 5 years of hands-on Deskside PC/Laptop/Tablet support experience.
• 5 years of experience troubleshooting PCs running Windows 10 and 11.
• 5 years of experience with Dell PC hardware.
• 5 years of experience imaging computers with SCCM.

Responsibilities

• Provide on-site technical support for various devices.
• Walk users through problem-solving processes.
• Prepare activity reports and redirect non-deskside problems.
• Image computers and deploy new or re-imaged computers.

Skills

PC/laptop break/fix

HW/SW installation

Customer service skills

Tools

SCCM

Quick Assist

GoToAssist

Microsoft Office Suite

Office365

Bitlocker

Job description

Overview

This is a 100% onsite role. The Desktop Support Technician supports in‑house teams and responds in person to help‑desk tickets, working with vendor contacts to resolve technical problems with desktop computing equipment and software. The technician ensures seamless interconnection of desktop computers with diverse systems such as validation systems, file servers, email servers, conferencing systems, application servers, and administrative systems. They build and configure new user workstation equipment sets (PC, desktop image, phone, peripherals, software, user accounts) and troubleshoot basic network, software, and printing problems. This position will not extend beyond the current dates due to the end of federal grant funding.

Responsibilities

• Provide on‑site technical support for computers, tablets, and peripherals, including answering inquiries and resolving computer, network, application, and Internet connection issues via phone, e‑mail, remote connection, or in person.
• Walk users through problem‑solving processes, identifying and escalating situations requiring urgent attention, and notifying the primary HIT Deskside team as required.
• Prepare activity reports and redirect non‑deskside problems to the appropriate project‑team resource.
• Image computers, encrypt hard drives, and deploy new or re‑imaged computers.
• Ensure the technician’s work is performed 100% on site at the listed address.

Preferred Qualifications

• Experience with various technologies and roles including PC/laptop break/fix, HW/SW installation, and configuration.

Required Skills & Experience

• Professional work experience providing hands‑on/physical Deskside PC/Laptop/Tablet support – 5 years
• Professional work experience supporting and troubleshooting PCs running Windows 10 and 11 – 5 years
• Professional work experience troubleshooting Dell PC hardware issues – 5 years
• Professional work experience supporting troubleshooting PC peripheral devices – 5 years
• Professional work experience with the most recent version of Microsoft Office Suite – 5 years
• Professional work experience imaging computers and physically setting up computers/monitors such as SCCM – 5 years
• Professional work experience using remote assistance tools such as Quick Assist or GoToAssist – 5 years
• Professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint) – 5 years
• Possesses user‑friendly customer service skills – 5 years

Nice to Have

• Experience with Absolute Computrace – 5 years
• Experience with hard drive encryption tools such as Bitlocker – 5 years