Desktop Support Technician

Mcguirewoods; Charlotte (NC); Hybrid; USD 45,000 - 65,000; Full time

Job summary

A leading law firm is seeking an OST/Desktop Support Technician for its Charlotte office. This role will provide essential technology support to personnel, ensuring efficient technology use. Candidates should possess strong support skills with a minimum of 2-4 years of experience in similar environments, with law firm experience preferred. McGuireWoods offers a hybrid working option, promoting flexibility and work-life balance.

Benefits

Hybrid remote work option

Excellent benefits

Qualifications

• Minimum 2-4 years supporting Windows applications on-site.
• Law firm experience is preferred.
• Experience supporting various devices including iPhones, Androids, and printers.

Responsibilities

• Provides solutions to technology software application issues for firm personnel.
• Supports internal and external meetings, presentations, and events.
• Participates in hardware/software rollouts and office moves.

Skills

Technical Support

Problem Solving

Communication

Tools

Microsoft Windows

Microsoft Office Suite

iPhone

Android

Job description

Overview

McGuireWoods LLP is seeking an OST/Desktop Support Technician for our Charlotte, NC office. This role focuses on providing hands-on support to firm personnel with PC hardware and software. In collaboration with other IT teams, the On-Site Support Technician will help ensure technology is utilized efficiently and effectively across their assigned area.

McGuireWoods, one of the world’s leading law firms, has provided legal solutions to corporate, individual and nonprofit clients since 1834.Diversity and inclusion are essential to how we do business, informing how we recruit, retain and promote lawyers and staff to serve clients. Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing flexibility and work-life balance.OurApplicant Disclosuresdescribe your rights. OurPrivacy Statementdescribes how we will process and safeguard your personal data.

Responsibilities

• Interfaces directly with all assigned Firm personnel to provide solutions to technology software application issues.
• Set-up and support internal and external meetings, presentations, conference calls and events as needed.
• Identifies issues relating to the use of technology that are affecting clients and advises appropriate personnel.
• Performs, under the direction of technicians outside the Support Service group, additional duties including, but not limited to, relocating phones.
• Participates in department-wide projects such as hardware/software rollouts, office moves, mergers and acquisitions, etc.
• Maintains technical currency in all Level One software packages as well as with all supported hardware systems. Maintains technical currency with Level Two software packages necessary to support assigned Firm personnel.
• Performs additional duties as directed.

Qualifications

• Minimum of 2-4 years supporting the use of industry standard Windows applications through on-site, help desk or technology training functions.
• Law firm experience preferred.
• Willingness to travel up to 25% to other McGuireWoods offices.
• Experience with latest versions of Microsoft Windows OS, Microsoft Office Suite (proficient) with emphasis on supporting Outlook and Word.
• Experience supporting iPhone and Android.
• Experience troubleshooting hardware issues (laptop, desktop, printers, etc.) as well as virus and malware remediation.

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