Desktop Support Technician

NTT DATA, Inc.; Charlotte (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking organization as a Desktop Support Technician in Charlotte, NC. This on-site role involves providing exceptional technical support and customer service while managing desktop installations and troubleshooting. You'll work closely with a strategic client, ensuring their technology runs smoothly and efficiently. If you have a passion for technology and a commitment to customer satisfaction, this position offers a fantastic opportunity to grow your skills in a dynamic environment. Be part of a global leader in business and technology services, dedicated to innovation and excellence.

Qualifications

• Strong technical skills in Windows troubleshooting and support.
• Proven customer service skills with ability to follow instructions.

Responsibilities

• Perform installation, maintenance, and troubleshooting of desktops.
• Provide technical support and incident management via ServiceNow.

Skills

Windows Troubleshooting

ServiceNow

Office 365 Support

Customer Service

A+ Certification

Imaging/Deployment

Hardware Installation

Education

A+ Certification or Equivalent

Tools

ServiceNow

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Charlotte, North Carolina (US-NC), United States (US).

This is an on-site position, Monday-Friday, at the client site.

The Desktop Support technician will be responsible for performing various managed client services for a strategic customer. These services include Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.

This position will be a client-based role working daily at a client site.

Job Responsibilities Include:

1. Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting, and/or repair of desktops, notebooks, and associated peripherals.
2. Windows troubleshooting, diagnosing, imaging/deployment, and software installation.
3. Serve as the company liaison with the customer on administrative and technical matters.
4. Provide technical support and incident management service desk functions (ServiceNow).
5. Review, troubleshoot, and approve operational quality desktops, notebooks, printers, and peripherals (Windows 7, 10, and Mac OS).
6. Install, maintain, and optimize desktop/notebook configurations at customer sites (Windows 7, 10, 11).
7. Diagnose and resolve product performance problems.
8. Perform maintenance and repair services (basic break-fix for desktops, laptops).
9. Instruct customers in the operation and maintenance of basic Windows.

Basic Qualifications:

Preferred Skills:

1. Experience with ServiceNow ticketing system (or similar).
2. Support experience with Office 365.
3. Proficiency in Windows troubleshooting, imaging/deployment, and software installation.
4. Experience in installation/troubleshooting of software/hardware.
5. Proven customer service skills.
6. Ability to follow verbal and written technical instructions and scripts.
7. A+ certification or equivalent skills.
8. Availability to receive calls during normal business hours and after hours.
9. Physical ability to lift and move enterprise and client hardware.
10. Excellent verbal and written communication skills, especially in customer service.
11. Strong interpersonal skills and ability to work collaboratively in a team.

About NTT DATA

NTT DATA is a $30 billion global leader in business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem. Our services include consulting, data and AI, industry solutions, and application development and management. NTT DATA is part of NTT Group, investing over $3.6 billion annually in R&D to advance digital transformation. Visit us at us.nttdata.com.

We are committed to accessibility. If you need assistance or accommodations during the application process, please contact us at https://us.nttdata.com/en/contact-us. NTT DATA is an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For more information, see our EEO policy and related links.