Desktop Support Technician

ESPO; San Antonio (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading technical recruiting firm is seeking a Desktop Support Technician in San Antonio, TX. This role involves complex technical support, including imaging and troubleshooting hardware/software issues, while ensuring superior customer service. The ideal candidate will have hands-on experience with Windows OS and Office 365, alongside strong communication skills. Join a dynamic team and enjoy a comprehensive benefits package.

Benefits

PTO

Group Health Insurance

Dental Insurance

401k

Qualifications

• Hands-on experience with imaging and deploying machines.
• Experience with Windows 10 & 11 OS and Office 365 products.

Responsibilities

• Image PCs and deploy applications using SCCM.
• Perform advanced troubleshooting of Windows OS and user desktops.
• Manage Active Directory user accounts.

Skills

Troubleshooting

Customer Service

Communication

Tools

SCCM

Active Directory

Windows 10

Windows 11

Office 365

Job description

DESKTOP SUPPORT TECHNICIAN

Location: San Antonio, TX OR Orange, TX
Job type: Contract to Hire

Our client, a national private EPC Firm, is hiring a Desktop Support Technician for a contract-to-hire opportunity in San Antonio, TX OR Orange, TX.

The Desktop Support Technician handles more complex technical support tasks, including imaging, configuring, and troubleshooting hardware and software. Provides advanced troubleshooting for Windows, Office 365, and basic network/server issues. Escalates issues when needed and works closely with Desktop Support Technician II to resolve problems they escalate. This individual will ensure timely incident resolution and superior customer service in a fast-paced environment.

RESPONSIBILITIES:

• Image PC’s and deploy applications using SCCM
• Install, replace and configure hardware, as well as install and configure all standard business and engineering software
• Perform general user and copier location moves for existing setups
• Perform hands-on advanced troubleshooting of Windows 10 & 11 OS, user desktops/laptops, printers, mobile devices, and peripheral devices
• Install and troubleshoot O365 applications (Teams, SharePoint, OneDrive and MS Office)
• Basic network and server knowledge to assist in troubleshooting and repairs (replace bad disk drive, replace memory, restart server)
• Perform installation and preventative maintenance of network and server equipment
• Performing infrastructure mobilization and demobilization tasks to support changing construction environment
• Manage Active Directory user accounts, including creating, deleting, modifying user accounts, and dealing with more complex account lockout issues
• Documentation of IT processes to be utilized by the Service Desk and technical teams where needed

REQUIREMENTS:

• Hands-on experience with imaging, deploying machines and troubleshooting
• Experience with administration and support of PCs utilizing Windows 10 & 11 OS and Office 365 products
• Basic knowledge of Active Directory, Exchange and an understanding of networking, switches, routers, firewalls, VLANs and wireless
• Ability to stay focused in a highly demanding environment
• Professional experience in customer service
• Candidate must be detail oriented
• Good communication and documentation skills
• Ability to elicit cooperation and action from individuals over which there is no supervisory relationship
• Overtime work may be required

ESPO Corporation
Leaders in Technical Recruiting & Staffing since 1965
ESPO has a comprehensive benefits package which includes PTO, Group Health and Dental Insurance, and 401k after you have satisfied the necessary waiting periods.

We are an Equal Opportunity Employer and value the benefits of diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and expression, national origin, disability, protected Veteran status, or any other attribute or protected characteristic by law. If you need assistance applying, please get in touch with us directly.