Desktop Support Technician

NTT DATA, Inc.; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in technology services is seeking a Desktop Support Technician in Charlotte, NC. This on-site role involves providing managed client services, troubleshooting Windows systems, and delivering exceptional customer support. Ideal candidates will have strong technical skills and a commitment to customer service. Join a dynamic team dedicated to innovation and excellence in a collaborative environment.

Qualifications

• Proven customer service background required.
• Excellent verbal and written communication skills emphasized.
• Physical ability to lift and move enterprise hardware.

Responsibilities

• On-site installation, maintenance, troubleshooting of desktops and peripherals.
• Provide technical support and incident management service desk functions.
• Diagnose and resolve product performance issues.

Skills

Customer Service

Communication

Team Collaboration

Education

A+ Certification

Tools

ServiceNow

Office 365

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Charlotte, North Carolina (US-NC), United States (US).

This is an on-site position Monday-Friday at the client site.

The Desktop Support will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.

This position will be a client-based position working daily at a client site.

Job Responsibilities Include:

1. Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
2. Windows troubleshooting, diagnosing, imaging/deployment and software installation.
3. Serves as company liaison with customer on administrative and technical matters.
4. Provide technical support and incident management service desk functions (ServiceNow).
5. Review, troubleshoot, and approve operational quality desktops, notebooks, printers, and peripherals (Windows 7, 10, and Mac OS).
6. Install, maintain, and optimize desktop/notebook configurations at customer sites (Windows 7, 10, 11).
7. Diagnose and resolve product performance issues.
8. Perform maintenance and repair services (basic break fix for desktops, laptops).
9. Instruct customers in the operation and maintenance of basic Windows.

Basic Qualifications:

• Proven customer service background
• Ability to receive calls during normal business hours and after hours
• Physical ability to lift and move enterprise and client hardware
• Excellent verbal and written communication skills with an emphasis on customer service
• Strong interpersonal skills and ability to work collaboratively in a team

Preferred Skills:

• Experience with ServiceNow or similar ticketing systems
• Office 365 support
• Windows troubleshooting, diagnosing, imaging/deployment and software installation
• Installation and troubleshooting of software/hardware
• A+ certification or equivalent skills

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem. Our services include consulting, data and AI, industry solutions, and application and infrastructure management. NTT DATA is part of NTT Group, investing over $3.6 billion annually in R&D. Visit us at us.nttdata.com.

NTT DATA endeavors to make our website accessible. For assistance or accommodation requests, contact us at https://us.nttdata.com/en/contact-us. NTT DATA is an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For more information, see our EEO Policy and related links.