Desktop Support Technician

Excis Compliance; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Excis is hiring an onsite Desktop Support Technician in Boston to provide hands-on hardware and software support for Windows, Macintosh, and mobile devices. You will image and install software, perform IMAC activities, and deliver VIP support with professionalism.

This role includes asset management, inventory coordination, and collaboration with internal teams and vendors; travel between offices up to 150 miles may be required. Strong customer service and organizational skills are essential.

Qualifications

• 3-5 years IT experience.
• Strong knowledge of Windows and Macintosh platforms and devices.
• Experience imaging and deploying Windows 10 OS.
• Understanding of basic networking concepts (TCP/IP, Ethernet, Windows Networking).
• Experience with networked printers and basic server-related support.
• Excellent customer service and interpersonal skills.

Responsibilities

• Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Image and install software on Windows and Apple devices, including Mac desktops and iMacs.
• Perform IMAC activities: Installations, Moves, Adds, and Changes.
• Troubleshoot hardware and software across Windows, Macintosh, and mobile platforms.
• Provide Executive/VIP Support with high professionalism and customer service.
• Coordinate hardware repairs, warranty and replacement services, and spare parts logistics.
• Manage IT inventory and assets, asset tagging, and records updating in the asset management system.
• Travel between offices as required, up to 150 miles.

Skills

Windows & Mac platforms

Desktop support

Imaging & deployment

Networking basics (TCP/IP)

Printer support

VIP support

Customer service

Organizational skills

Written & verbal communication

A+ certification (preferred)

Education

A+ certification

MCP certification

Job description

WE'RE HIRING FOR AN ONSITE DESKTOP SUPPORT TECHNICIAN in BOSTON!

Excis is a global IT support leader, driven by innovation, collaboration, and a commitment to delivering exceptional IT services.

We are seeking an customer-focused and technically skilled Desktop Support Technician to provide comprehensive hardware and software support to employees and incoming new hires. This is a hands‑on, site-based role supporting users across Windows, Macintosh, and mobile platforms, with responsibilities spanning technical troubleshooting, asset management, hardware deployment, VIP support, and administrative coordination.

The successful candidate will be professional, adaptable, organized, and committed to delivering excellent customer service in a fast‑paced and dynamic environment.

• Client in 190+ countries

You’ll have the opportunity to work with a diverse range of technologies, collaborate with internal teams and external vendors, and develop your technical expertise while contributing directly to an excellent end‑user experience.

Start your journey with Excis and grow with us!

What You Will Do:

• Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Image and install software on Windows and Apple devices, including Mac desktops and iMacs.
• Perform IMAC activities, including Installations, Moves, Adds, and Changes.
• Troubleshoot hardware and software issues across Windows, Macintosh, and mobile platforms.
• Provide Executive/VIP Support with a high level of professionalism and customer service.
• Troubleshoot, install, and maintain networked printers and resolve printing‑related issues.
• Perform hardware refresh, redeployment, asset reclaim, disposal, and replacement activities.
• Coordinate hardware repairs, warranty and out‑of‑warranty services, and replacement requests.
• Manage depot services and spare parts inventory.
• Coordinate shipping and logistics for IT equipment.
• Support data backup and data recovery coordination.
• Provide Audio and Video support, including equipment health checks.
• Manage IT inventory and assets, including asset tagging and updating records in the asset management system.
• Ensure all incoming equipment is properly recorded, assigned, and tracked.
• Coordinate with external vendors and suppliers for hardware repairs and onsite dispatch support.
• Collaborate with cross‑functional teams to ensure smooth onboarding of new hires.
• Open, manage, track, and close service requests and incidents in accordance with company processes.
• Classify, assign, monitor, and resolve service requests within required standards.
• Identify and resolve hardware, software, and application conflicts.
• Prepare weekly physical inventory reports and maintain accurate records of hardware movements and outflows.
• Ensure all technical resolutions comply with company standards, policies, and procedures.
• Travel between offices as required, with travel of up to 150 miles.

What You Need:

• 3-5 years of IT experience, preferably including technical training.
• Strong knowledge of Windows and Macintosh platforms, including laptops and desktops.
• Experience imaging and deploying Windows 10 operating systems.
• Good understanding of basic networking concepts, including TCP/IP, Ethernet, and Windows Networking.
• Experience with networked printers, including queue creation and basic server‑related support.
• Strong troubleshooting skills across hardware, software, peripherals, and mobile devices.
• Proficiency with Microsoft Office applications, including Word, Outlook, and Excel.
• Ability to use spreadsheets to create formulas, perform calculations, and work across multiple worksheets.
• Experience working in or supporting a help desk, service desk, or call center environment.
• Excellent customer service and interpersonal skills.
• Strong organizational and prioritization skills with the ability to manage multiple competing requests.
• Excellent written and verbal communication skills.
• Strong aptitude for learning and the ability to adapt quickly to new technologies and changing environments.
• Ability to work effectively both independently and as part of a team.
• Willingness to work extended hours or modified schedules when required for planned activities or emergency situations.
• A+ and/or MCP certification is preferred.
• Ability to lift and move equipment weighing up to 50 pounds.
• Valid driver's license and own vehicle required; mileage will be reimbursed in accordance with company policy.

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands‑on IT support environment where your technical expertise and customer service skills directly contribute to user satisfaction and operational success.

You’ll gain exposure to a broad range of technologies, including Windows and Apple platforms, hardware deployment, networking, asset management, VIP support, Audio/Video systems, and vendor coordination. We encourage continuous learning, teamwork, and professional development while providing opportunities to grow within a global IT organization.