Desktop Support Technician

Excis Compliance; Kentucky; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Mileage reimbursement

Vehicle required

Job summary

Excis is seeking an onsite Desktop Support Technician to deliver end-user support across Windows, Mac, and mobile devices. You will handle hardware deployment, imaging, and VIP assistance while coordinating with vendors and internal teams to ensure a seamless user experience.

Ideal candidates bring 3–5 years IT experience, strong customer service, and solid troubleshooting skills. The role includes travel between offices and mileage reimbursement as needed.

Qualifications

• 3–5 years IT experience in desktop support
• Proficiency with Windows and Macintosh platforms
• Experience imaging and deploying Windows 10

Responsibilities

• Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Image and install software on Windows and Apple devices.
• Perform IMAC activities: Installations, Moves, Adds, and Changes.
• Provide Executive/VIP Support with high professionalism and customer service.
• Troubleshoot networked printers and printing issues.
• Coordinate shipping, logistics for IT equipment.

Skills

Windows & Mac platforms

VIP/Executive support

Customer service

Troubleshooting

Communication

Time management

Tools

Imaging software

Printer management

Job description

WE’RE HIRING FOR AN ONSITE DESKTOP SUPPORT TECHNICIAN IN OHIO!

Excis is a global IT support leader, driven by innovation, collaboration, and a commitment to delivering exceptional IT services.

We are seeking a customer-focused and technically skilled Desktop Support Technician to provide comprehensive hardware and software support to employees and incoming new hires. This is a hands-on, site-based role supporting Windows, Macintosh, and mobile platforms, with responsibilities covering technical troubleshooting, asset management, hardware deployment, VIP support, and administrative coordination.

The successful candidate will be professional, adaptable, organized, and committed to delivering excellent customer service in a fast-paced and dynamic environment.

• Client in 190+ countries

You’ll have the opportunity to work with a diverse range of technologies, collaborate with internal teams and external vendors, and develop your technical expertise while contributing directly to an excellent end-user experience.

Start your journey with Excis and grow with us!

What You Will Do:

• Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Image and install software on Windows and Apple devices, including Mac desktops and iMacs.
• Perform IMAC activities, including Installations, Moves, Adds, and Changes.
• Troubleshoot post-deployment hardware and software issues across Windows, Macintosh, and mobile platforms.
• Provide Executive/VIP Support with a high level of professionalism and customer service.
• Troubleshoot, install, and maintain networked printers and resolve printing-related issues.
• Perform hardware refresh, redeployment, asset reclaim, disposal, and replacement activities.
• Coordinate warranty and out-of-warranty repairs and hardware replacements.
• Manage depot services and spare parts inventory.
• Coordinate shipping and logistics for IT equipment.
• Support data backup and data recovery coordination.
• Provide Audio and Video support, including equipment health checks.
• Manage IT inventory and assets, including asset tagging and updating records in the asset management system.
• Ensure all incoming equipment is properly recorded, assigned, and tracked.
• Coordinate with external vendors and suppliers for hardware repairs and dispatch support.
• Collaborate with cross-functional teams to ensure smooth onboarding of new hires.
• Open, manage, track, and close service requests and incidents according to company processes.
• Classify, assign, monitor, and resolve service requests within required standards.
• Identify and resolve hardware, software, and application conflicts.
• Prepare weekly physical inventory reports and maintain accurate records of hardware movements and outflows.
• Ensure all technical resolutions comply with company standards, policies, and procedures.
• Provide walk-up support and assist users with day-to-day technical issues.
• Travel between offices as required, with travel of up to 150 miles.

What You Need:

• 3–5 years of IT experience, preferably including technical training.
• Strong knowledge of Windows and Macintosh platforms, including laptops and desktops.
• Experience imaging and deploying Windows 10 operating systems.
• Good understanding of basic networking concepts, including TCP/IP, Ethernet, and Windows Networking.
• Experience with networked printers, including queue creation and basic server-related support.
• Strong troubleshooting skills across hardware, software, peripherals, and mobile devices.
• Proficiency with Microsoft Office applications, including Word, Outlook, and Excel.
• Ability to use spreadsheets to create formulas, perform calculations, and work across multiple worksheets.
• Experience working in or supporting a help desk, service desk, or call center environment.
• Excellent customer service and interpersonal skills.
• Strong organizational and prioritization skills with the ability to manage multiple competing requests.
• Excellent written and verbal communication skills.
• Strong aptitude for learning and the ability to adapt quickly to new technologies and changing environments.
• Ability to work effectively both independently and as part of a team.
• Willingness to work extended hours or modified schedules when required for planned activities or emergency situations.
• A+ and/or MCP certification is preferred.
• Ability to lift and move equipment weighing up to 50 pounds.
• Valid driver's license and own vehicle required; mileage will be reimbursed in accordance with company policy.

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands-on IT support environment where your technical expertise and customer service skills directly contribute to user satisfaction and operational success.

You’ll gain exposure to a broad range of technologies, including Windows and Apple platforms, hardware deployment, networking, asset management, VIP support, Audio/Video systems, and vendor coordination. We encourage continuous learning, teamwork, and professional development while providing opportunities to grow within a global IT organization.