Level 1 Technician

Creative Solutions Services, LLC; Bedford (MA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

CompucomStaffing™, a division of CompuCom® Systems, Inc. is seeking a Level 1 Technician onsite in Bedford, MA to set up and support employee workstations and peripherals. The role involves basic troubleshooting, rapid response to user requests, and clear documentation of recurring issues for leadership.

The position emphasizes customer-focused service, ability to work independently in a fast-paced environment, and ensuring equipment is functional before employee use. Onsite work only.

Qualifications

• Experience in desktop support, field services, help desk, or technical support roles preferred.
• Experience setting up and troubleshooting desktop and laptop hardware and peripheral devices.
• Basic troubleshooting and problem-solving skills.
• Understanding of workstation connectivity and cable management.
• Strong customer service and communication skills.
• Ability to work independently in a fast-paced environment.
• Ability to lift and move equipment up to 25 lbs.

Responsibilities

• Set up and configure employee workstations (docking stations, monitors, cables, peripherals).
• Verify proper functionality of workstation equipment before use.
• Troubleshoot basic hardware and connectivity issues (docking stations, monitors, display settings, keyboard/mouse, power/cables).
• Respond to employee requests for assistance when equipment is not functioning correctly.
• Perform basic cable management and workstation organization.
• Escalate unresolved issues to appropriate support teams.
• Maintain a professional and customer-focused presence while supporting end users.
• Document and communicate recurring issues or equipment concerns to project leadership.

Skills

Desktop setup

Troubleshooting

Customer service

Independent work

Lifting 25 lbs

Job description

Our client has a brand new opportunity for a qualified Level 1 Technician to join their team onsite in Bedford, MA.

Duties and Responsibilities

• Set up and configure employee workstations, including:
  • Docking stations
  • Monitors
  • Cables and peripherals
• Verify proper functionality of workstation equipment prior to employee use
• Troubleshoot basic hardware and connectivity issues related to:
  • Docking stations
  • Monitors and display settings
  • Keyboard and mouse peripherals
  • Power and cable connections
• Respond to employee requests for assistance when equipment is not functioning correctly
• Perform basic cable management and workstation organization
• Escalate unresolved technical issues to appropriate support teams
• Maintain a professional and customer-focused presence while supporting end users
• Document and communicate recurring issues or equipment concerns to project leadership

Skills and Qualifications

• Previous experience in desktop support, field services, help desk, or technical support roles preferred
• Experience setting up and troubleshooting:
  • Desktop and laptop hardware
  • Peripheral devices
• Basic troubleshooting and problem-solving skills
• Understanding of workstation connectivity and cable management
• Strong customer service and communication skills
• Ability to work independently in a fast-paced environment
• Ability to lift and move equipment up to 25 lbs.

Wage Range

The rate for this position is between $18.70- $22.00per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer.We provide IT staffing services and solutions to Fortune 1000 companies as well as small and mediumbusiness.For more information,visit www.compucom.com.

Work Authorization

Candidates mustbe authorized towork in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

Fair Chance Hiring

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT.AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODEISLAND, ANDIS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.