Desktop Support

TEK Systems; Waco (AL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Time Off / PTO

Job summary

TEKsystems is seeking a Desktop Support Technician to provide on-site and remote support for desktop, laptop, and mobile devices in a contract role based in Waco, TX. The role covers Windows/macOS maintenance, Microsoft 365, and AD administration, with focus on user productivity and security.

Responsibilities include imaging and deploying devices, handling incidents in the ticketing system, and collaborating with IT teams to resolve issues promptly.

Qualifications

• 3+ years of desktop support in a corporate environment.
• Strong experience with Windows 10/11.
• Experience with Active Directory and Microsoft 365 services.
• Hardware troubleshooting for desktops, laptops, printers, and peripherals.
• Experience using ServiceNow ticketing system.
• Familiar with remote support tools and remote troubleshooting.
• Excellent customer service, communication, and problem-solving skills.
• Ability to work independently and handle multiple priorities.

Responsibilities

• Provide onsite and remote support for hardware, software, and connectivity issues.
• Diagnose and resolve desktop/laptop/printer problems.
• Install and configure Windows/macOS devices.
• Support Microsoft 365 apps including Outlook, Teams, OneDrive, SharePoint.
• Manage user accounts and permissions in Active Directory.
• Image, deploy, and lifecycle-manage devices; document incidents in tickets.
• Assist with virtual meeting and collaboration tech; educate users on best practices.
• Escalate complex issues and collaborate with IT teams.

Skills

Desktop support

Windows 10/11

Active Directory

Microsoft 365

Ticketing systems

Remote support

Customer service

Multitasking

Education

CompTIA A+

Microsoft Certifications

Tools

SCCM/MECM

Windows Autopilot

Intune

Jamf

Ivanti (MobileIron)

AirWatch

ServiceNow

Job description

Desktop Support Technician

Position Summary

The Desktop Support Technician provides onsite technical support to end users, ensuring reliable operation of desktops, laptops, mobile devices, software applications, and related IT equipment. This role is responsible for troubleshooting technical issues, supporting enterprise technology environments, and delivering exceptional customer service while minimizing disruptions to business operations.

Key Responsibilities

• Provide onsite and remote technical support for hardware, software, and connectivity issues.
• Diagnose and resolve problems involving desktops, laptops, printers, mobile devices, and peripheral equipment.
• Install, configure, deploy, and maintain Windows and macOS devices.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Manage user accounts and permissions within Active Directory and related enterprise systems.
• Perform device imaging, deployment, configuration, and lifecycle management.
• Utilize remote support tools to troubleshoot and resolve end-user issues.
• Document incidents, service requests, resolutions, and updates within the ticketing system.
• Support virtual meeting and collaboration technologies.
• Maintain IT asset inventory and ensure equipment is properly tracked throughout its lifecycle.
• Escalate complex technical issues when appropriate and collaborate with other IT teams.
• Educate users on technology best practices, security awareness, and standard IT procedures.

Required Qualifications

• 3+ years of desktop support, help desk, or technical support experience in a corporate environment.
• Strong experience supporting Windows 10/11 operating systems.
• Experience with Active Directory, Microsoft 365, Outlook, Teams, and OneDrive.
• Knowledge of desktop hardware, laptop hardware, printers, and peripheral troubleshooting.
• Experience using ticketing systems such as ServiceNow.
• Familiarity with remote support tools and remote troubleshooting methodologies.
• Strong customer service, communication, and problem-solving skills.
• Ability to work independently and manage multiple priorities simultaneously.

Preferred Qualifications

• Experience with device imaging and deployment solutions such as SCCM, MECM, or Windows Autopilot.
• Experience supporting macOS devices.
• Experience with Mobile Device Management (MDM) platforms such as Intune, Jamf, Ivanti/MobileIron, or AirWatch.
• Experience supporting iOS and iPhone devices.
• Familiarity with Virtual Desktop Infrastructure (VDI) environments.
• Knowledge of inventory and asset management processes.
• Relevant certifications such as CompTIA A+, Microsoft certifications, or equivalent.

Core Technical Skills

• Desktop Support
• Windows 10/11
• Microsoft 365
• Outlook
• Microsoft Teams
• OneDrive
• SharePoint
• Active Directory
• Hardware Troubleshooting
• ServiceNow
• Remote Support
• Device Deployment
• Asset Management
• SCCM / MECM
• Windows Autopilot
• Intune
• Jamf
• Ivanti (MobileIron)
• AirWatch
• macOS
• VDI
• iOS Support
• Inventory Management

Job Type & Location

This is a Contract position based out of Waco, TX.

Pay and Benefits

The pay range for this position is $15.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully onsite position in Waco,TX.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.