Desktop Support Technician

Jobs via Dice; Auburn (AL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled Desktop Support Technician for a long-term contract opportunity in Auburn, AL. This role involves maintaining, troubleshooting, and repairing computer systems, ensuring users receive top-notch support. Ideal candidates will have strong deskside support and customer service skills, along with a minimum of 3 years of relevant experience. The position offers a competitive hourly pay range, employee benefits, and a chance to work in a dynamic IT environment. If you're ready to take your career to the next level, this is the opportunity for you!

Benefits

Health insurance (medical, dental, vision)

401(k) plan

Paid sick leave

Qualifications

• Minimum of 3 years of experience in desktop support.
• A+ certification is a plus.

Responsibilities

• Maintains and repairs computer systems and peripherals.
• Documents and upgrades hardware and software systems.
• Trains employees and resolves technical issues.

Skills

Deskside Support

Customer Service

Troubleshooting

Hardware Repair

Education

A+ Certification

Job description

Immediate need for a talented Desktop Support Technician. This is a 12+ Months Contract opportunity with long-term potential and is located in Auburn, AL (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID: 25-57553

Pay Range: $19 - $20/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Tracks network connection issues back to network switches.
• Escalates problems and issues to a higher level of support if unable to resolve.
• Represents the client in a professional manner and communicates effectively with customers and associates.
• Interacts with customers, responding to routine technical questions or requests for information.
• Top skills required: Deskside Support and Customer Service. Work hours: M-F 8 am-5 PM.
• Deskside support role involving hardware repair, troubleshooting of hardware and software images, IMAC tasks, no on-call.
• A+ certification is a plus; experience of a minimum of 3 years is required.

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.