Desktop Support Technician

GTN Solutions GmbH; Apex (NC); On-site; USD 50,000 - 75,000; Full time

Job summary

GTN Solutions GmbH is seeking an IT support professional to manage installation and maintenance of hardware and software, including workstations, printers, mobile devices, and infrastructure gear, ensuring reliable daily operations.

You will plan OS releases, test patches, perform upgrades, imaging, asset tracking, and ServiceNow ticket handling, then troubleshoot escalations, ship devices, and collaborate with management styles while staying proactive and self-starting.

Responsibilities

• Manage installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices.
• Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
• Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on assets.
• Imaging devices, including desktops, laptops, and other devices as needed.
• Handle IT shipping/receiving and dispatch of devices to users.
• Track hardware inventory, handle any issues and find resolutions for users.
• Handle tickets in ServiceNow in a timely manner.
• Assist in resolving technical escalations that arise during service delivery.
• Be highly adaptable and a self-starter.
• Work well with different types of management styles.

Job description

• Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.
• Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
• Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on assets.
• Imaging devices, including desktops, laptops, and other devices as needed.
• Handle IT shipping/receiving and dispatch of devices to users.
• Track hardware inventory, handle any issues and find resolutions for users.
• Handle tickets in ServiceNow in a timely manner.
• Assist in resolving technical escalations that arise during service delivery.
• Be highly adaptable and a self-starter.
• Work well with different types of management styles.