Desktop Support Tech — Windows/Mac, AV & Deployments

OtterBase; Columbus (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

OtterBase seeks a Desktop Support Specialist to provide hands-on troubleshooting for Windows and macOS environments. You will support end users, manage AV tech, and assist with device deployments in a fast-paced setting.

Responsibilities include on-site and remote support, documentation of issues, and collaboration with IT teams on upgrades and projects. The ideal candidate has 2+ years of desk-side experience and strong customer service skills.

Qualifications

• 2+ years of desktop or help desk support in Windows and/or macOS.
• Experience with Microsoft 365, Active Directory, and endpoint management or imaging tools.
• Hands-on experience supporting audio/visual or conference room technology.
• Strong troubleshooting, communication, and customer service skills.
• Ability to manage multiple priorities and document work accurately.

Responsibilities

• Provide technical support for Windows and macOS desktops, laptops, peripherals, and mobile devices.
• Troubleshoot hardware, software, network connectivity, and audio/visual equipment.
• Configure, deploy, and maintain computers, monitors, printers, and other IT equipment.
• Support conference room and presentation technology, including projectors and displays.
• Respond to support requests both remotely and on-site while documenting issues and resolutions.
• Assist with technology deployments, upgrades, and other IT projects.
• Participate in occasional after-hours or weekend support as needed.

Skills

Troubleshooting

Customer service

Communication

multitasking

Tools

Microsoft 365

Active Directory

endpoint management

desktop imaging tools

Job description

OtterBase seeks a Desktop Support Specialist to provide hands-on troubleshooting for Windows and macOS environments. You will support end users, manage AV tech, and assist with device deployments in a fast-paced setting.

Responsibilities include on-site and remote support, documentation of issues, and collaboration with IT teams on upgrades and projects. The ideal candidate has 2+ years of desk-side experience and strong customer service skills.