Desktop Support Tech I — Day-One Benefits & Growth

Daikin TMi LLC; Chesterfield (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Benefits start day one

Training programs available

Growth opportunities

Job summary

Daikin TMI Holdings, LLC. is seeking a skilled and professional individual for our Desktop Support Technician 1 position with our IT organization at our onsite location in Chesterfield, Missouri.

Desktop Support Technician 1 investigates and resolves user software and hardware problems, and coordinates with vendors. Responsibilities include ensuring SLA compliance, documenting actions, and providing after-hours on-call support as needed.

Qualifications

• 2 years of relevant experience.
• High School Diploma required, Associate’s Degree or higher preferred.
• Microsoft certification or equivalent preferred.
• A+ certification or PC hardware repair experience.

Responsibilities

• Manage desktop resolutions and hardware problems reported via ticket system.
• Provide timely follow-up and status updates until issues are resolved.
• Meet SLA requirements and escalate as needed.
• Collaborate with IT teams to track issue status.
• Document actions taken in the call tracking system.
• Troubleshoot and resolve hardware, software, and network issues.
• Support manufacturing facilities with thin clients, scanners, monitors, printers.
• Provide after-hours on-call support on a rotation.

Skills

A+ certification

PC hardware repair

Excellent written/verbal skills

PC literate / MS Office

Documentation

Troubleshooting

Team collaboration

Time management

Endpoint experience

Encryption knowledge

App upgrades/patching

Judgement & integrity

Education

High School Diploma

Associate degree or higher

Microsoft certification or equivalent

A+ certification

Tools

Microsoft Office

Ticketing system

Remote desktop support

Endpoint security tools

Job description

Daikin TMI Holdings, LLC. is seeking a skilled and professional individual for our Desktop Support Technician 1 position with our IT organization at our onsite location in Chesterfield, Missouri.

Desktop Support Technician 1 investigates and resolves user software and hardware problems, and coordinates with vendors. Responsibilities include ensuring SLA compliance, documenting actions, and providing after-hours on-call support as needed.