Desktop Support Technician 1

Daikin TMi LLC; Chesterfield (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Benefits start day one

Training programs available

Growth opportunities

Job summary

Daikin TMI Holdings, LLC. is seeking a skilled and professional individual for our Desktop Support Technician 1 position with our IT organization at our onsite location in Chesterfield, Missouri.

Desktop Support Technician 1 investigates and resolves user software and hardware problems, and coordinates with vendors. Responsibilities include ensuring SLA compliance, documenting actions, and providing after-hours on-call support as needed.

Qualifications

• 2 years of relevant experience.
• High School Diploma required, Associate’s Degree or higher preferred.
• Microsoft certification or equivalent preferred.
• A+ certification or PC hardware repair experience.

Responsibilities

• Manage desktop resolutions and hardware problems reported via ticket system.
• Provide timely follow-up and status updates until issues are resolved.
• Meet SLA requirements and escalate as needed.
• Collaborate with IT teams to track issue status.
• Document actions taken in the call tracking system.
• Troubleshoot and resolve hardware, software, and network issues.
• Support manufacturing facilities with thin clients, scanners, monitors, printers.
• Provide after-hours on-call support on a rotation.

Skills

A+ certification

PC hardware repair

Excellent written/verbal skills

PC literate / MS Office

Documentation

Troubleshooting

Team collaboration

Time management

Endpoint experience

Encryption knowledge

App upgrades/patching

Judgement & integrity

Education

High School Diploma

Associate degree or higher

Microsoft certification or equivalent

A+ certification

Tools

Microsoft Office

Ticketing system

Remote desktop support

Endpoint security tools

Job description

Daikin TMI Holdings, LLC., is seeking a skilled and professional individual for our Desktop Support Technician 1 position with our IT organization at our onsite location in Chesterfield, Missouri.

Why work with us?

• Benefits are effective on day one for all full-time direct hires
• Training programs are available to help guide team members and develop new skills
• Growth Opportunities - there is immense opportunities to grow your career
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.—an organization that brings opportunity to over 60,000 employees worldwide

Desktop Support Technician 1 investigates and resolves user software and hardware problems. Answers questions, applying knowledge of software, hardware and procedures. Calls vendors to request service regarding defective products. Image and deploy hardware. Install software requested by users.

Position Responsibilities May Include

• Manage and coordinate desktop resolutions reported through the problem tracking system. Resolve reported desktop/laptop hardware problems.
• Timely customer follow-up and status reports until issues/tasks are resolved; manage online ticket system
• Responsible for Desktop Support requirements to meet and maintain the Service Level Agreements (SLA). Review and resolve escalated customer problems
• Follow through with other IT teams to track the status of the issues
• Document all actions taken to resolve customer requests in call tracking system
• Troubleshoot, analyze, resolve, track, escalate and accurately document hardware, software, and technical issues
• Support features, functionality, and usage of applications
• Support the Manufacturing facility environment including thin clients, scanners, monitors, printers, etc.
• Cross-training with other groups as assigned as well as train users
• Analyze, interpret, and escalate problems to other IT teams Review escalated tickets to determine root-cause analysis
• Provide after-hours on-call support on a rotational basis
• Investigate and implement solutions to problems dealing with terminals, laptops, printers etc.
• Setup, install, and maintain hardware
• Applies practical knowledge of job area typically obtained through advanced education and work experience
• Perform additional projects/duties to support ongoing business needs.

Nature & Scope

• Works within well-defined instructions
• Uses established procedures and works under supervision to perform assigned tasks
• Work is closely supervised

Knowledge & Skills

• A+ certification or PC hardware repair experience
• Excellent written and verbal skills
• Must be PC literate and be able to support Microsoft Office products (Access, Word, Excel, Power Point, etc).
• Ability to document work in progress
• Ability to analyze, troubleshoot and solve problems.
• Ability to work well with team members/customers and diffuse volatile issues
• Effective organizational and time management skills
• Experience with endpoint preferred
• Encryption software knowledge is a plus
• Knowledge of application upgrades, roll outs, and anti-virus software
• Ability to apply good judgement, strong work ethics and integrity on the job.

Experience

• 2 years of relevant experience

Education/Certification

• High School Diploma required, Associate’s Degree or higher preferred
• Microsoft certification or equivalent preferred

People Management: No

Physical Requirements / Work Environment

• Must be able to perform essential responsibilities with or without reasonable accommodations.

Reports To: MANAGER, DESKTOP SUPPORT

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.