Associate Tech Support Analyst

Apex Systems; Merrifield (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

ESPP

401K plan

HSA

Job summary

Everforth Apex is seeking an Associate Tech Support Analyst in Merrifield, Virginia, on-site five days a week. You will image and deploy devices for onboarding, handle end-to-end hardware break/fix, and manage software requests.

The role emphasizes strong communication and experience with ticketing systems to document activities and provide daily status updates. The ideal candidate has 1–5 years in desktop support and familiarity with IT service management tools such as ServiceNow.

Qualifications

• 1–5 years of desktop or technical support experience.
• Experience with an IT service management tool such as ServiceNow or an equivalent ticketing system.

Responsibilities

• Image and deploy laptops and desktops for onboarding.
• Provide end-to-end break/fix hardware support and troubleshooting.
• Fulfill software installation, update, and troubleshooting requests.
• Recover assets through IT asset return and offboarding procedures, including scanning devices.
• Test returned devices through the RMA process.
• Support the virtual environment, including VM requests and related issues.
• Use a ticketing system to manage and document support activities.
• Provide daily updates and status reports on technical tasks.

Skills

Strong communication

Ticketing system experience

Desktop support

Tools

ServiceNow

Job description

Job#: 3048982

Job Description:

Associate Tech Support Analyst

Location: Merrifield, Virginia (On-site)

Role Overview

We are seeking an Associate Tech Support Analyst to join our team. This role is responsible for providing comprehensive technical assistance, including imaging and deploying hardware, performing break/fix support, and managing software requests. The ideal candidate will possess strong communication skills and experience within a structured ticketing system environment. This position requires working on-site five days a week.

Key Responsibilities

• Image and deploy laptops and desktops for employee onboarding.
• Provide end-to-end break/fix hardware support and troubleshooting.
• Fulfill software installation, update, and troubleshooting requests.
• Recover assets through IT asset return and offboarding procedures, including scanning devices.
• Test returned devices through the return merchandise authorization (RMA) process.
• Support the virtual environment, including handling VM requests and related issues.
• Utilize a ticketing system to manage and document support activities.
• Provide daily updates and status reports on technical support tasks.

Required Qualifications

Experience: 1-5 years of desktop or technical support experience.

Technical Skills: Experience with an IT service management tool such as ServiceNow or an equivalent ticketing system.

Preferred Qualifications

• Strong communication skills for providing updates and status reports.
• Experience with the Microsoft Word application.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804‑523‑8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804‑523‑8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.