Desktop Administrator

Trustbridge; Ocala (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement with company match

Wellness programs

5+ weeks PTO

CEU support

Tuition reimbursement

Advancement opportunities

Job summary

Empath Health is seeking a Desktop Support Administrator to provide technical support and manage desktop/mobile devices for colleagues across the service area and organization. Responsibilities include installing software, configuring systems, troubleshooting, ticket response, and on-site deskside support as needed.

The role involves on-call shifts, potential travel between facilities, and collaboration with the IT team to maintain service levels and user satisfaction.

Qualifications

• Associate's or Bachelor's degree in CS or related field with 3+ years supporting end users.
• Microsoft Office/Windows certifications strongly preferred; CompTIA A+ preferred.
• Familiarity with ITIL; valid driver's license and on-site travel as needed.

Responsibilities

• Support end-users for desktops, laptops, and mobile devices, including telecom and email services.
• Create and implement solutions to fix recurring issues to minimize downtime.
• Inventory laptops and equipment and maintain configuration records.
• Participate in on-call rotation.
• Travel between facilities to provide on-site support.

Skills

End-user support

ITIL knowledge

On-call readiness

Education

Associate’s or Bachelor’s degree in Computer science or related field

Job description

Empath Health is seeking a Desktop Support Administrator is responsible for providing technical support and maintaining desktop and mobile device systems for colleagues within their service area and as needed, across the organization. This position involves installing software and updates, configuring system settings, and troubleshooting hardware and software issues. The Desktop Support Administrator responds to incoming ticket requests, calls, and walk-in requests and when needed, travels to other sites to provide on-site, deskside support to the client. In addition, this position will perform service desk functions, on-site functionals tasks, and be available to support clients through participation in on-call rotation.

What you'll Do

• Applies technical knowledge to support end-users for desktops, laptops, and mobile devices as well as telecom services, email service, and all IT client provided services.
• Creates and implements solutions to correct and prevent ongoing systems issues, to minimize disruptions to the productivity of the end-user.
• Performs physical inventory of laptops and other equipment, accessories, and parts to ensure configuration and inventory management database entries are complete and accurate.
• Participates in on-call rotation.
• May be required to travel between facilities.

Why Join Empath Health?

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

What You'll Need

• Associate’s or Bachelor’s degree in Computer science or related field with 3 or more years of experience in a corporate Information Technology department providing end-user support over a wide range of systems. Or, an equivalent level of education and experience.
• Microsoft Certification on Office Applications, Windows 7, 8, and/or 10 strongly preferred.;CompTia A+ Certification strongly preferred.
• Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
• Must be available for and participate in on-call rotation overnight and weekends.
• Ability to work on-site and travel between locations as needed. Has a valid active driver’s license, reliable transportation, and auto insurance.

What You’ll Find at Empath Health

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.