Desktop Support Specialist - 304204

Socket.dev; City of Rome (NY); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Covers 100% of employee benefitpremia

Matching 401K

Short- and Long-Term Disability

Pet Insurance

Education Reimbursement

Parking and Transit Benefits

Job summary

Delaware Nation Investments/Emerging Technologies seeks a Desktop Support Specialist to manage IT support across deployments, imaging, domain joins, and end-user services. You will deliver and troubleshoot client systems, configure applications, and maintain printers and file shares within a security-conscious environment.

Responsibilities cover deployment lifecycle, user profile backups, and hands-on support for standard business software, with expectations for security practices and prompt

Qualifications

• Active Secret clearance or ability to obtain one.
• CompTIA Security+ certification.
• Experience in IT service desk and desktop support.

Responsibilities

• Deploy and configure client systems across the lifecycle.
• Image and deploy with WDS/PXE.
• Join client systems to a Windows domain.
• Deliver client systems to users.
• Backup and restore user profiles.
• Configure user-facing applications.
• Troubleshoot client systems and peripherals.
• Set up printers and file shares.
• Provide general user application support.

Skills

Service desk support

Desktop support

Network support

Cybersecurity basics

Information assurance

Education

Active Secret clearance or ability to obtain one

CompTIA Security+

Tools

WDS/PXE imaging

Windows domain joining

Printer setup

Job description

Delaware Nation Investments/Emerging Technologies This is a non-personal services order to provide seamless support to Air Force Research Laboratory (AFRL) Information Directorate for Information Technology (IT), communication and computer management services including service desk support, desktop support, network support, enterprise services, web services, cybersecurity and information assurance support, communications support, field services, and specialized information systems support.

The Desktop Support Specialist will work within the base User Services/Comm Focal Point team for all customer incidents and in support of the full client system lifecycle from deployment to remnant security.

• Client System Deployment

• WDS/PXE imaging
• Joining client systems to a Windows domain
• Client System Delivery
• Backup/Restore of user profiles
• Configuration of user facing applications
• Client System Troubleshooting
• Printer/File Share connections
• General user facing application troubleshooting

Additional:

• Active Secret clearance or ability to obtain one
• CompTIA Security+

Benefits Include:

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary Compensation: $50,000 - $55,000

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans